Graduway incident

Raise: Temporary Raiser's Edge NXT Data Load Disruptions Due to Microsoft Outage

Minor Resolved View vendor source →

Graduway experienced a minor incident on October 29, 2025 affecting Raise Prompts - US Region and Raise Prompts - CA Region and 1 more component, lasting 16h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 08:22 PM UTC
Resolved
Oct 30, 2025, 01:07 PM UTC
Duration
16h 44m
Detected by Pingoru
Oct 29, 2025, 08:22 PM UTC

Affected components

Raise Prompts - US RegionRaise Prompts - CA RegionWeb App & Database - US RegionWeb App & Database - CA RegionData Loads & Writebacks - Raiser's Edge NXT

Update timeline

  1. monitoring Oct 29, 2025, 08:22 PM UTC

    Notice: Microsoft is experiencing a widespread outage affecting Azure services used by Blackbaud authentication. Raise clients integrated with Blackbaud may see temporary data load failures. We’re monitoring the issue and will automatically re-run failed loads once service is restored.

  2. resolved Oct 30, 2025, 01:07 PM UTC

    This incident has been resolved.