Graduway incident

Raise: Service Interrupted for MyRaise Dashboard

Resolved after 1 hour 57 minutes, affecting Raise Prompts - US Region and Raise Prompts - CA Region and 1 more, on May 5, 2026.

resolved May 05, 2026, 03:40 PM UTC

This incident has been resolved, access to the legacy and MyRaise dashboard has been restored.

Started: May 05, 2026, 01:42 PM UTC
Resolved: May 05, 2026, 03:40 PM UTC
Duration: 1h 57m
Detected by Pingoru: May 05, 2026, 01:42 PM UTC

Affected components

Raise Prompts - US RegionRaise Prompts - CA RegionWeb App & Database - US RegionWeb App & Database - CA RegionData Loads & Writebacks - Raiser's Edge NXTData Loads & Writebacks - SalesforceData Loads & Writebacks - All Other CRMsEmail Integration - Nylas APIFTP Site - HostedFTP

Update timeline

identified May 05, 2026, 01:42 PM UTC

We are currently investigating the issue.
identified May 05, 2026, 01:46 PM UTC

We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
monitoring May 05, 2026, 02:27 PM UTC

A fix is in the process of being implemented and we are monitoring the results.
resolved May 05, 2026, 03:40 PM UTC

This incident has been resolved, access to the legacy and MyRaise dashboard has been restored.

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