Graduway incident

Raise: Service Interrupted for MyRaise Dashboard

Major Ongoing View vendor source →
Started
May 05, 2026, 01:42 PM UTC
Resolved
Ongoing
Duration
● 1h 56m
Detected by Pingoru
May 05, 2026, 01:42 PM UTC

Affected components

Raise Prompts - US RegionRaise Prompts - CA RegionWeb App & Database - US RegionWeb App & Database - CA RegionData Loads & Writebacks - Raiser's Edge NXTData Loads & Writebacks - SalesforceData Loads & Writebacks - All Other CRMsEmail Integration - Nylas APIFTP Site - HostedFTP

Update timeline

  1. identified May 05, 2026, 01:42 PM UTC

    We are currently investigating the issue.

  2. identified May 05, 2026, 01:46 PM UTC

    We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  3. monitoring May 05, 2026, 02:27 PM UTC

    A fix is in the process of being implemented and we are monitoring the results.

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