Salesforce API Blocked Connections - Raise Salesforce Clients

Update timeline

1. investigating Jul 27, 2026, 03:34 PM UTC

   An IP address restriction is blocking Raise connections to all Salesforce API calls (data loads and writebacks). We are actively investigating and working with outside vendors to restore access.

2. investigating Jul 27, 2026, 08:11 PM UTC

   We continue to investigate with outside vendors to restore access to the Salesforce API

3. investigating Jul 28, 2026, 01:08 PM UTC

   We are continuing to work with our external vendors to restore access to the Salesforce API

4. identified Jul 28, 2026, 07:16 PM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring Jul 28, 2026, 07:20 PM UTC

   A fix has been implemented and we continue to monitor. Writebacks and data loads should be caught up in overnight processes.

6. resolved Jul 29, 2026, 10:01 AM UTC

   We have identified the root cause and resolved the Salesforce synchronization issue affecting data loads and write-backs. Root Cause: A recent Salesforce security enhancement introduced new connection requirements, which caused our integration to be blocked once the change took effect. Resolution: The required connection settings have been updated, and Salesforce connectivity has been fully restored. Our team is continuing to monitor the integration to ensure synchronization remains stable. Thank you for your patience while we worked to resolve this issue.