Graduway incident

Raise Web App - US Region - Degraded Service

Resolved after 46 minutes, affecting Web App & Database - US Region, on November 12, 2024.

resolved Nov 12, 2024, 03:33 PM UTC

Performance has held steady since implementation of the fix and services have been restored, so we are considering this issue resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Started
Nov 12, 2024, 02:47 PM UTC
Resolved
Nov 12, 2024, 03:33 PM UTC
Duration
46m
Detected by Pingoru
Nov 12, 2024, 02:47 PM UTC

Affected components

Web App & Database - US Region

Update timeline

  1. investigating Nov 12, 2024, 02:47 PM UTC

    We have identified an issue impacting some users of the Raise Web App in the US region. Our engineers are currently working to diagnose the cause of the issue so they can resolve it as quickly as possible. Please continue to refer to this page for updates.

  2. monitoring Nov 12, 2024, 03:22 PM UTC

    A fix for the issue has been implemented and we are seeing significantly increased responsiveness from the Raise Web App. Our team is continuing to monitor the performance of the fix before considering the issue resolved. Please continue to refer to this page for updates.

  3. resolved Nov 12, 2024, 03:33 PM UTC

    Performance has held steady since implementation of the fix and services have been restored, so we are considering this issue resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.

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