Is Graduway down?
Last checked 9m agoNo incidents right now.
Graduway is operational right now. Last checked 9m ago; the most recent incident resolved 2d ago.
Real-time Graduway status, recent outages, and incident history — pulled directly from Graduway's official status page at https://status.graduway.com every 5 minutes. Pingoru tracks 53 Graduway services and has captured 5 incidents in the last 90 days (99.50% uptime). Get email, Slack, Discord, or webhook alerts the moment Graduway reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Data Loads & Writebacks - Salesforce
Timeline · 3 updates
- investigating · Jul 29, 2026, 05:34 PM UTC
Recent Salesforce security enhancements have introduced new connection requirements. As a result, existing access and refresh tokens may have expired, requiring affected Salesforce connections to be reauthenticated. We are actively investigating additional requirements that are currently preventing certain clients from successful reconnection to the Salesforce API.
- monitoring · Jul 30, 2026, 01:14 PM UTC
A fix has been implemented to allow Salesforce API connections to be successfully reauthenticated. If you experience any issues while reconnecting, please contact [email protected] for further assistance.
- resolved · Jul 30, 2026, 07:40 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Data Loads & Writebacks - Salesforce
Timeline · 6 updates
- investigating · Jul 27, 2026, 03:34 PM UTC
An IP address restriction is blocking Raise connections to all Salesforce API calls (data loads and writebacks). We are actively investigating and working with outside vendors to restore access.
- investigating · Jul 27, 2026, 08:11 PM UTC
We continue to investigate with outside vendors to restore access to the Salesforce API
- investigating · Jul 28, 2026, 01:08 PM UTC
We are continuing to work with our external vendors to restore access to the Salesforce API
- identified · Jul 28, 2026, 07:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Jul 28, 2026, 07:20 PM UTC
A fix has been implemented and we continue to monitor. Writebacks and data loads should be caught up in overnight processes.
- resolved · Jul 29, 2026, 10:01 AM UTC
We have identified the root cause and resolved the Salesforce synchronization issue affecting data loads and write-backs. Root Cause: A recent Salesforce security enhancement introduced new connection requirements, which caused our integration to be blocked once the change took effect. Resolution: The required connection settings have been updated, and Salesforce connectivity has been fully restored. Our team is continuing to monitor the integration to ensure synchronization remains stable. Thank you for your patience while we worked to resolve this issue.
Latest: We have identified the root cause and resolved the Salesforce synchronization issue affecting data loads and write-backs. Root Cause: A recent Salesforce security enhancement intro…
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- Ocelot
Timeline · 3 updates
- investigating · Jun 12, 2026, 09:43 PM UTC
We are currently investigating reports of loading issues affecting the Ocelot financial aid video portal.
- monitoring · Jun 13, 2026, 06:58 PM UTC
FATV videos are loading successfully and the previous data fetch errors have been resolved. We will monitor the portal over the next few days to ensure continued stability.
- resolved · Jun 15, 2026, 02:12 PM UTC
FATV videos remain stable and fully functional.
Latest: FATV videos remain stable and fully functional.
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- Web App & Database - US RegionWeb App & Database - CA Region
Timeline · 3 updates
- investigating · May 05, 2026, 05:10 PM UTC
We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring · May 05, 2026, 07:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · May 05, 2026, 09:08 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Raise Prompts - US RegionRaise Prompts - CA RegionWeb App & Database - US RegionWeb App & Database - CA RegionData Loads & Writebacks - Raiser's Edge NXTData Loads & Writebacks - SalesforceData Loads & Writebacks - All Other CRMsEmail Integration - Nylas APIFTP Site - HostedFTP
Timeline · 4 updates
- identified · May 05, 2026, 01:42 PM UTC
We are currently investigating the issue.
- identified · May 05, 2026, 01:46 PM UTC
We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring · May 05, 2026, 02:27 PM UTC
A fix is in the process of being implemented and we are monitoring the results.
- resolved · May 05, 2026, 03:40 PM UTC
This incident has been resolved, access to the legacy and MyRaise dashboard has been restored.
Latest: This incident has been resolved, access to the legacy and MyRaise dashboard has been restored.
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- Started Jul 29, 2026, 05:34 PM UTC · Resolved Jul 30, 2026, 07:40 PM UTC · 1d 2h
- Started Jul 28, 2026, 07:20 PM UTC · Resolved Jul 29, 2026, 10:01 AM UTC · 14h 40m
- FATV Video Portal Loading Issues ResolvedStarted Jun 12, 2026, 09:16 PM UTC · Resolved Jun 15, 2026, 02:12 PM UTC · 2d 16h
- Started May 05, 2026, 05:10 PM UTC · Resolved May 05, 2026, 09:08 PM UTC · 3h 58m
- Started May 05, 2026, 01:42 PM UTC · Resolved May 05, 2026, 03:40 PM UTC · 1h 57m