Is Graduway down?

Last checked 9m ago
Current status
Graduway is up

No incidents right now.

Official status page: https://status.graduway.com · Polled every 5 minutes · 53 components tracked

Graduway is operational right now. Last checked 9m ago; the most recent incident resolved 2d ago.

Real-time Graduway status, recent outages, and incident history — pulled directly from Graduway's official status page at https://status.graduway.com every 5 minutes. Pingoru tracks 53 Graduway services and has captured 5 incidents in the last 90 days (99.50% uptime). Get email, Slack, Discord, or webhook alerts the moment Graduway reports a new incident — free for 5 monitors, no credit card.

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Graduway uptime 99.50% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1d 2h
    Started Jul 29, 2026, 05:34 PM UTC · Resolved Jul 30, 2026, 07:40 PM UTC
    Data Loads & Writebacks - Salesforce
    Timeline · 3 updates
    • investigating · Jul 29, 2026, 05:34 PM UTC

      Recent Salesforce security enhancements have introduced new connection requirements. As a result, existing access and refresh tokens may have expired, requiring affected Salesforce connections to be reauthenticated. We are actively investigating additional requirements that are currently preventing certain clients from successful reconnection to the Salesforce API.

    • monitoring · Jul 30, 2026, 01:14 PM UTC

      A fix has been implemented to allow Salesforce API connections to be successfully reauthenticated. If you experience any issues while reconnecting, please contact [email protected] for further assistance.

    • resolved · Jul 30, 2026, 07:40 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 14h 40m
    Started Jul 28, 2026, 07:20 PM UTC · Resolved Jul 29, 2026, 10:01 AM UTC
    Data Loads & Writebacks - Salesforce
    Timeline · 6 updates
    • investigating · Jul 27, 2026, 03:34 PM UTC

      An IP address restriction is blocking Raise connections to all Salesforce API calls (data loads and writebacks). We are actively investigating and working with outside vendors to restore access.

    • investigating · Jul 27, 2026, 08:11 PM UTC

      We continue to investigate with outside vendors to restore access to the Salesforce API

    • investigating · Jul 28, 2026, 01:08 PM UTC

      We are continuing to work with our external vendors to restore access to the Salesforce API

    • identified · Jul 28, 2026, 07:16 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Jul 28, 2026, 07:20 PM UTC

      A fix has been implemented and we continue to monitor. Writebacks and data loads should be caught up in overnight processes.

    • resolved · Jul 29, 2026, 10:01 AM UTC

      We have identified the root cause and resolved the Salesforce synchronization issue affecting data loads and write-backs. Root Cause: A recent Salesforce security enhancement introduced new connection requirements, which caused our integration to be blocked once the change took effect. Resolution: The required connection settings have been updated, and Salesforce connectivity has been fully restored. Our team is continuing to monitor the integration to ensure synchronization remains stable. Thank you for your patience while we worked to resolve this issue.

    Latest: We have identified the root cause and resolved the Salesforce synchronization issue affecting data loads and write-backs. Root Cause: A recent Salesforce security enhancement intro…

  3. Resolved 2d 16h
    Started Jun 12, 2026, 09:16 PM UTC · Resolved Jun 15, 2026, 02:12 PM UTC
    Ocelot
    Timeline · 3 updates
    • investigating · Jun 12, 2026, 09:43 PM UTC

      We are currently investigating reports of loading issues affecting the Ocelot financial aid video portal.

    • monitoring · Jun 13, 2026, 06:58 PM UTC

      FATV videos are loading successfully and the previous data fetch errors have been resolved. We will monitor the portal over the next few days to ensure continued stability.

    • resolved · Jun 15, 2026, 02:12 PM UTC

      FATV videos remain stable and fully functional.

    Latest: FATV videos remain stable and fully functional.

  4. Resolved 3h 58m
    Started May 05, 2026, 05:10 PM UTC · Resolved May 05, 2026, 09:08 PM UTC
    Web App & Database - US RegionWeb App & Database - CA Region
    Timeline · 3 updates
    • investigating · May 05, 2026, 05:10 PM UTC

      We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    • monitoring · May 05, 2026, 07:59 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · May 05, 2026, 09:08 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 1h 57m
    Started May 05, 2026, 01:42 PM UTC · Resolved May 05, 2026, 03:40 PM UTC
    Raise Prompts - US RegionRaise Prompts - CA RegionWeb App & Database - US RegionWeb App & Database - CA RegionData Loads & Writebacks - Raiser's Edge NXTData Loads & Writebacks - SalesforceData Loads & Writebacks - All Other CRMsEmail Integration - Nylas APIFTP Site - HostedFTP
    Timeline · 4 updates
    • identified · May 05, 2026, 01:42 PM UTC

      We are currently investigating the issue.

    • identified · May 05, 2026, 01:46 PM UTC

      We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    • monitoring · May 05, 2026, 02:27 PM UTC

      A fix is in the process of being implemented and we are monitoring the results.

    • resolved · May 05, 2026, 03:40 PM UTC

      This incident has been resolved, access to the legacy and MyRaise dashboard has been restored.

    Latest: This incident has been resolved, access to the legacy and MyRaise dashboard has been restored.

Outage history

Past 90 days · 5 incidents View full outage history →