Graduway incident

Raise - Writebacks Did Not Run Overnight

Resolved after 5 hours 37 minutes, affecting Data Loads & Writebacks - Raiser's Edge NXT and Data Loads & Writebacks - Salesforce and 1 more, on February 4, 2025.

resolved Feb 04, 2025, 08:22 PM UTC

Writebacks have all finished processing and have gone through successfully. We will continue to monitor the issue in order to confirm complete resolution and will update this site if any further issues occur.

Started
Feb 04, 2025, 02:44 PM UTC
Resolved
Feb 04, 2025, 08:22 PM UTC
Duration
5h 37m
Detected by Pingoru
Feb 04, 2025, 02:44 PM UTC

Affected components

Data Loads & Writebacks - Raiser's Edge NXTData Loads & Writebacks - SalesforceData Loads & Writebacks - All Other CRMs

Update timeline

  1. investigating Feb 04, 2025, 02:44 PM UTC

    We are currently investigating reports of writebacks not processing overnight. Our engineers are diagnosing the issue to resolve it as quickly as possible for you. Please reference this page for updates.

  2. identified Feb 04, 2025, 05:13 PM UTC

    Our engineers have identified the issue which caused writebacks not to process overnight and are in the process of implementing a fix. Writebacks have restarted and are currently processing. Please reference this page for further updates.

  3. resolved Feb 04, 2025, 08:22 PM UTC

    Writebacks have all finished processing and have gone through successfully. We will continue to monitor the issue in order to confirm complete resolution and will update this site if any further issues occur.

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