Graduway incident

Service Interrupted for Raise Dashboards

Resolved after 3 hours 58 minutes, affecting Web App & Database - US Region and Web App & Database - CA Region, on May 5, 2026.

monitoring May 05, 2026, 07:59 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 05, 2026, 05:10 PM UTC
Resolved
May 05, 2026, 09:08 PM UTC
Duration
3h 58m
Detected by Pingoru
May 05, 2026, 05:10 PM UTC

Affected components

Web App & Database - US RegionWeb App & Database - CA Region

Update timeline

  1. investigating May 05, 2026, 05:10 PM UTC

    We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. monitoring May 05, 2026, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2026, 09:08 PM UTC

    This incident has been resolved.

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