Graduway experienced a major incident on May 5, 2026 affecting Web App & Database - US Region and Web App & Database - CA Region, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Web App & Database - US RegionWeb App & Database - CA Region
Update timeline
- investigating May 05, 2026, 05:10 PM UTC
We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring May 05, 2026, 07:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 09:08 PM UTC
This incident has been resolved.