Graduway incident
Raise - All Regions - 500 Errors when Accessing Web Editor
Resolved after 7 hours 41 minutes, affecting Web App & Database - US Region and Web App & Database - CA Region, on January 30, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jan 30, 2025, 01:49 PM UTC
We are currently investigating reports of 500 errors when accessing the Raise Web Editor.
- identified Jan 30, 2025, 02:00 PM UTC
Our engineers have identified the issue causing 500 errors when accessing the Web Editor and are in the process of implementing a fix. Please follow along on this page for updates.
- monitoring Jan 30, 2025, 04:04 PM UTC
Our engineers have released a fix for the issue causing 500 errors when accessing the Web Editor, and we have confirmed that the Web Editor is now accessible. We are currently monitoring the effectiveness of the fix in order to ensure expected functionality continues. Please follow along here for additional updates.
- monitoring Jan 30, 2025, 05:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2025, 09:30 PM UTC
This incident has been resolved.
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