Graduway incident
Salesforce API Reconnection - Raise Saleforce Integrations
Resolved after 1 day 2 hours, affecting Data Loads & Writebacks - Salesforce, on July 29, 2026.
A fix has been implemented to allow Salesforce API connections to be successfully reauthenticated. If you experience any issues while reconnecting, please contact [email protected] for further assistance.
Affected components
Update timeline
- investigating Jul 29, 2026, 05:34 PM UTC
Recent Salesforce security enhancements have introduced new connection requirements. As a result, existing access and refresh tokens may have expired, requiring affected Salesforce connections to be reauthenticated. We are actively investigating additional requirements that are currently preventing certain clients from successful reconnection to the Salesforce API.
- monitoring Jul 30, 2026, 01:14 PM UTC
A fix has been implemented to allow Salesforce API connections to be successfully reauthenticated. If you experience any issues while reconnecting, please contact [email protected] for further assistance.
- resolved Jul 30, 2026, 07:40 PM UTC
This incident has been resolved.
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