Graduway incident

Raise Prompts and Web App - Degraded Service

Resolved after 20 hours 32 minutes, affecting Raise Prompts - US Region and Web App & Database - US Region, on November 4, 2024.

resolved Nov 05, 2024, 02:50 PM UTC

An issue impacting some of our customers causing intermittent slowness, errors and delays in prompt delivery is now confirmed to be resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Started
Nov 04, 2024, 06:17 PM UTC
Resolved
Nov 05, 2024, 02:50 PM UTC
Duration
20h 32m
Detected by Pingoru
Nov 04, 2024, 06:17 PM UTC

Affected components

Raise Prompts - US RegionWeb App & Database - US Region

Update timeline

  1. identified Nov 04, 2024, 06:17 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors and delays in prompt delivery, and our engineers are actively working towards a resolution. If you have any questions about the status of this issue, please subscribe to this page for updates. Thank you.

  2. monitoring Nov 04, 2024, 07:42 PM UTC

    An issue impacting some of our customers causing intermittent slowness, errors and delays in prompt delivery is now resolved and services have been restored. Our engineers are also actively monitoring this. If you have any questions about status in the future, you can always get updates at this page. Thank you.

  3. resolved Nov 05, 2024, 02:50 PM UTC

    An issue impacting some of our customers causing intermittent slowness, errors and delays in prompt delivery is now confirmed to be resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

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