GoTab Outage History

Started Sep 14, 2026, 05:09 PM UTC· resolved Sep 14, 2026, 06:34 PM UTC

1. investigating Sep 14, 2026, 05:09 PM UTC

   Our team are actively investigating an issue currently impacting logins at the POS.

2. investigating Sep 14, 2026, 05:27 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 14, 2026, 05:31 PM UTC

   Our team has identified the issue and are working to implement a fix.

4. investigating Sep 14, 2026, 05:41 PM UTC

   We are currently investigating this issue.

5. investigating Sep 14, 2026, 05:59 PM UTC

   We are continuing to investigate this issue.

6. identified Sep 14, 2026, 05:59 PM UTC

   The issue has been identified and a fix has been implemented to correct the behavior.

7. monitoring Sep 14, 2026, 06:14 PM UTC

   Our team has implemented a fix and are continuing to monitor the situation.

8. resolved Sep 14, 2026, 06:34 PM UTC

   This incident has been resolved.

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Started Sep 01, 2026, 09:31 PM UTC· resolved Sep 02, 2026, 12:32 AM UTC

1. investigating Sep 01, 2026, 09:31 PM UTC

   Our team are currently investigating reports of timeout errors when loading the Product Catalog via the Manager Dashboard.

2. investigating Sep 01, 2026, 09:35 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 01, 2026, 10:43 PM UTC

   Our team determined the cause of the issue and a fix will be released imminently. The Product Catalog was negatively impacted by API issues directly from Quickbooks.

4. monitoring Sep 02, 2026, 12:20 AM UTC

   Our team has implemented a fix regarding issues loading the Product Catalog. We will continue to monitor the situation for the time being.

5. resolved Sep 02, 2026, 12:32 AM UTC

   This incident has now been resolved.

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Started Jul 24, 2026, 11:21 PM UTC· resolved Jul 25, 2026, 12:34 AM UTC

1. investigating Jul 24, 2026, 11:21 PM UTC

   We are currently investigating reports of issues loading and processing payments between POS and CFD

2. identified Jul 24, 2026, 11:32 PM UTC

   Our team has identified the source of the issue and have implemented a fix to rectify the behavior

3. monitoring Jul 24, 2026, 11:47 PM UTC

   A fix has been implemented and we are continuing to monitor the behavior.

4. resolved Jul 25, 2026, 12:34 AM UTC

   This incident has been resolved.

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Started Jul 17, 2026, 10:16 PM UTC· resolved Jul 18, 2026, 12:53 AM UTC

1. investigating Jul 17, 2026, 10:16 PM UTC

   We are investigating reports of degraded performance impacting POS and Payment Terminals

2. identified Jul 17, 2026, 10:42 PM UTC

   App latency issue has been identified. Our team has implemented more resources to bolster performance.

3. monitoring Jul 17, 2026, 10:50 PM UTC

   Our team has implemented a fix and will continue monitoring the results.

4. resolved Jul 18, 2026, 12:53 AM UTC

   This incident has been resolved.

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Started Jul 17, 2026, 02:12 PM UTC· resolved Jul 17, 2026, 02:34 PM UTC

1. investigating Jul 17, 2026, 02:12 PM UTC

   Our team is actively investigating reports of intermittent page loading issues in the GoTab Manager Dashboard.

2. resolved Jul 17, 2026, 02:34 PM UTC

   Our engineering team has identified and deployed a fix for the issue affecting intermittent page loading issues in the manager dashboard.

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Started Jul 16, 2026, 06:17 PM UTC· resolved Jul 16, 2026, 07:23 PM UTC

1. investigating Jul 16, 2026, 06:17 PM UTC

   We are investigating reports of errors when updating fields(menus, schedules, stations, etc) from the Manager Dashboard

2. investigating Jul 16, 2026, 06:17 PM UTC

   We are continuing to investigate this issue.

3. identified Jul 16, 2026, 06:45 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Jul 16, 2026, 06:49 PM UTC

   Our team has implemented a fix for the reported behavior. We are continuing to monitor the situation.

5. resolved Jul 16, 2026, 07:23 PM UTC

   The issue has been resolved and all fields within the Manager Dashboard are operational

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Started Jul 09, 2026, 06:32 PM UTC· resolved Jul 09, 2026, 07:55 PM UTC

1. investigating Jul 09, 2026, 06:32 PM UTC

   We are actively investigating reports of persistent offline banner and "updating" messages impacting the POS

2. investigating Jul 09, 2026, 07:50 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 09, 2026, 07:51 PM UTC

   Our dev team has implemented resources to address the issue. We are seeing behavior stabilize for impacted operators but will continue monitoring in the meantime.

4. resolved Jul 09, 2026, 07:55 PM UTC

   Our team have confirmed this issue has since been resolved.

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Started Jun 24, 2026, 03:43 PM UTC· resolved Jun 24, 2026, 09:02 PM UTC

1. investigating Jun 24, 2026, 03:43 PM UTC

   Our team is actively investigating reports of some KDS failing to display orders. Reactivating the display is effective for most in the interim while our team investigates.

2. investigating Jun 24, 2026, 04:42 PM UTC

   We are continuing to investigate some KDS not receiving orders.

3. investigating Jun 24, 2026, 05:40 PM UTC

   Our team is continuing to investigate. In the meantime, there are two potential solutions. 1. If you have a KDS receiving orders, toggle on all stations and operate singularly from the KDS that is receiving orders. 2. On a laptop or tablet where logged into the GoTab manager dashboard. Open a new tab and go to gotab.io/kds and view all stations and utilize that as your temporary KDS orders are populating.

4. monitoring Jun 24, 2026, 06:30 PM UTC

   Our team has implemented a fix for some KDS not displaying orders and continue to monitor as we see a return to normal activity.

5. resolved Jun 24, 2026, 09:02 PM UTC

   This incident has been resolved.

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Started Jun 12, 2026, 01:06 AM UTC· resolved Jun 12, 2026, 01:24 AM UTC

1. investigating Jun 12, 2026, 01:06 AM UTC

   We are currently investigating reports of payment failures regarding credit/debit card transactions at the POS

2. investigating Jun 12, 2026, 01:18 AM UTC

   We are continuing to investigate this issue.

3. monitoring Jun 12, 2026, 01:19 AM UTC

   A fix has been implemented and we are continuing to monitor the situation.

4. resolved Jun 12, 2026, 01:24 AM UTC

   Fix was successful. Payments behavior has returned to normal .

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Started May 09, 2026, 12:27 AM UTC· resolved May 09, 2026, 01:13 AM UTC

1. investigating May 09, 2026, 12:27 AM UTC

   We are currently investigating reported latency issues impacting POS and KDS displays.

2. monitoring May 09, 2026, 12:31 AM UTC

   We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.

3. monitoring May 09, 2026, 01:11 AM UTC

   We are continuing to monitor for any further issues.

4. resolved May 09, 2026, 01:13 AM UTC

   This incident has been resolved.

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Started Mar 06, 2026, 06:39 PM UTC· resolved Mar 11, 2026, 05:07 PM UTC

1. investigating Mar 06, 2026, 06:39 PM UTC

   Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.

2. investigating Mar 07, 2026, 04:34 PM UTC

   Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.

3. resolved Mar 11, 2026, 05:07 PM UTC

   Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.

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Started Feb 26, 2026, 06:33 PM UTC· resolved Feb 26, 2026, 08:56 PM UTC

1. investigating Feb 26, 2026, 06:33 PM UTC

   We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.

2. investigating Feb 26, 2026, 07:31 PM UTC

   We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.

3. monitoring Feb 26, 2026, 07:55 PM UTC

   We are observing a return to normal request latency levels after implementing mitigations.

4. resolved Feb 26, 2026, 08:56 PM UTC

   All system monitors are continuing to report health metrics within expected ranges.

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Started Feb 18, 2026, 02:02 AM UTC· resolved Feb 18, 2026, 03:01 AM UTC

1. investigating Feb 18, 2026, 02:02 AM UTC

   GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.

2. identified Feb 18, 2026, 02:39 AM UTC

   We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.

3. resolved Feb 18, 2026, 03:01 AM UTC

   Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.

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Started Dec 04, 2025, 03:41 PM UTC· resolved Dec 04, 2025, 04:01 PM UTC

1. identified Dec 04, 2025, 03:41 PM UTC

   We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.

2. monitoring Dec 04, 2025, 03:46 PM UTC

   QR and kiosk ordering has been re-enabled and a permanent fix is underway.

3. resolved Dec 04, 2025, 04:01 PM UTC

   QR and kiosk ordering has been restored

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Started Nov 18, 2025, 12:12 PM UTC· resolved Nov 18, 2025, 03:13 PM UTC

1. investigating Nov 18, 2025, 12:12 PM UTC

   GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

2. investigating Nov 18, 2025, 12:28 PM UTC

   We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.

3. investigating Nov 18, 2025, 01:02 PM UTC

   Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.

4. investigating Nov 18, 2025, 02:05 PM UTC

   We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.

5. monitoring Nov 18, 2025, 02:45 PM UTC

   We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.

6. resolved Nov 18, 2025, 03:13 PM UTC

   Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.

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Started Sep 26, 2025, 11:42 PM UTC· resolved Sep 27, 2025, 12:28 AM UTC

1. investigating Sep 26, 2025, 11:42 PM UTC

   We are currently aware of an outage with our chat support platform. Please call or text our Support line at (703) 552-4690 if in need of immediate assistance.

2. resolved Sep 27, 2025, 12:28 AM UTC

   This incident has been resolved.

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Started Aug 28, 2025, 07:35 PM UTC· resolved Aug 28, 2025, 08:50 PM UTC

1. investigating Aug 28, 2025, 07:35 PM UTC

   A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.

2. investigating Aug 28, 2025, 07:39 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 28, 2025, 07:40 PM UTC

   We are continuing to investigate this issue.

4. identified Aug 28, 2025, 08:18 PM UTC

   We are seeing a return to normal activity from our text provider but are continuing to monitor.

5. resolved Aug 28, 2025, 08:50 PM UTC

   Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.

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Started Jun 19, 2025, 08:00 PM UTC· resolved Jun 19, 2025, 08:00 PM UTC

1. resolved Jun 26, 2025, 01:31 PM UTC

   We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.

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Started Jun 12, 2025, 06:52 PM UTC· resolved Jun 12, 2025, 09:33 PM UTC

1. investigating Jun 12, 2025, 06:52 PM UTC

   We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/

2. identified Jun 12, 2025, 07:20 PM UTC

   Cloudflare is reporting that the source of the issue has been identified and recovery is underway.

3. identified Jun 12, 2025, 07:43 PM UTC

   Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.

4. identified Jun 12, 2025, 08:04 PM UTC

   Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.

5. monitoring Jun 12, 2025, 08:47 PM UTC

   Cloudflare reports that the core affected services are restored and are being monitored for recovery.

6. resolved Jun 12, 2025, 09:33 PM UTC

   This incident has been resolved.

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Started Jun 10, 2025, 06:01 PM UTC· resolved Jun 10, 2025, 07:44 PM UTC

1. investigating Jun 10, 2025, 06:01 PM UTC

   Our team is currently investigating a delay in sales page information updating. This will also affect the PMIX and Sales information within the GoTab Manager app.

2. investigating Jun 10, 2025, 06:05 PM UTC

   We are continuing to investigate this issue.

3. identified Jun 10, 2025, 06:27 PM UTC

   The issue has been identified and a fix is being implemented.

4. resolved Jun 10, 2025, 07:44 PM UTC

   This incident has been resolved.

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Started May 07, 2025, 07:01 PM UTC· resolved May 07, 2025, 08:47 PM UTC

1. investigating May 07, 2025, 07:01 PM UTC

   We are investigating an issue affecting manual card entry on the POS as well as guest-initiated attempts to save a credit card to their GoTab profile for QR ordering. Travel hospitality operators with Property Management System integrations who use guest folio lookups are affected as well.

2. investigating May 07, 2025, 07:38 PM UTC

   We are continuing to investigate the ongoing issue. Further details will be posted as they become available.

3. resolved May 07, 2025, 08:47 PM UTC

   The issue has been identified and resolved. We are continuing to monitor for anomalies.

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Started Apr 26, 2025, 12:52 PM UTC· resolved Apr 26, 2025, 01:23 PM UTC

1. identified Apr 26, 2025, 12:52 PM UTC

   QR and kiosk ordering is experiencing intermittent slow loading for some customers. We have identified the issue and working toward a resolution.

2. monitoring Apr 26, 2025, 01:10 PM UTC

   QR and kiosk ordering has been restored. We are continuing to monitor systems for stability.

3. resolved Apr 26, 2025, 01:23 PM UTC

   All systems have been restored. If any POS displays are showing an offline message, please exit, close and restart the app.

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Started Apr 26, 2025, 12:15 PM UTC· resolved Apr 26, 2025, 01:09 PM UTC

1. investigating Apr 26, 2025, 12:51 PM UTC

   Our team is currently aware of an issue with our POS app affecting the POS, CFD and Kiosk

2. investigating Apr 26, 2025, 12:52 PM UTC

   We are continuing to investigate this issue.

3. monitoring Apr 26, 2025, 01:08 PM UTC

   The team was able to identify the issue affecting the POS app. For any POS, CFD or Kiosks. Swipe the app away and come back in.

4. resolved Apr 26, 2025, 01:09 PM UTC

   This incident has been resolved.

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Started Apr 22, 2025, 02:36 PM UTC· resolved Apr 22, 2025, 02:58 PM UTC

1. identified Apr 22, 2025, 02:36 PM UTC

   We have identified an issue affecting printing of guest receipts and credit signature slips from POS workstations. A fix is already underway and will be deployed very shortly.

2. monitoring Apr 22, 2025, 02:47 PM UTC

   Receipt printing services have been restored. We recommend logging out of the POS and logging back in with your assigned PIN to ensure your workstations have the latest updates.

3. resolved Apr 22, 2025, 02:58 PM UTC

   Receipt processing & printing has been restored.

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Started Apr 17, 2025, 03:30 PM UTC· resolved Apr 17, 2025, 04:43 PM UTC

1. investigating Apr 17, 2025, 03:53 PM UTC

   Our team has currently identified an issue with additional overlays on CFD resulting in difficulty or inability to proceed beyond tipping screen.

2. identified Apr 17, 2025, 04:00 PM UTC

   The issue has been isolated and the team is implementing a fix.

3. identified Apr 17, 2025, 04:14 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Apr 17, 2025, 04:43 PM UTC

   This incident has been resolved.

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