Resolved after 59 minutes, affecting Chat Support, on February 18, 2026.
Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.
Affected components
Update timeline
- investigating Feb 18, 2026, 02:02 AM UTC
GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.
- identified Feb 18, 2026, 02:39 AM UTC
We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.
- resolved Feb 18, 2026, 03:01 AM UTC
Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.
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