GoTab experienced a critical incident on November 18, 2025 affecting Uptime, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:12 PM UTC
GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- investigating Nov 18, 2025, 12:28 PM UTC
We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.
- investigating Nov 18, 2025, 01:02 PM UTC
Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.
- investigating Nov 18, 2025, 02:05 PM UTC
We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.
- monitoring Nov 18, 2025, 02:45 PM UTC
We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.
- resolved Nov 18, 2025, 03:13 PM UTC
Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.