GoTab incident

Latency Impacting POS and Payment Terminals

Minor Resolved View vendor source →

GoTab experienced a minor incident on July 17, 2026 affecting Point of Sale (POS) and Customer Facing Display (CFD), lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 10:16 PM UTC
Resolved
Jul 18, 2026, 12:53 AM UTC
Duration
2h 37m
Detected by Pingoru
Jul 17, 2026, 10:16 PM UTC

Affected components

Point of Sale (POS)Customer Facing Display (CFD)

Update timeline

  1. investigating Jul 17, 2026, 10:16 PM UTC

    We are investigating reports of degraded performance impacting POS and Payment Terminals

  2. identified Jul 17, 2026, 10:42 PM UTC

    App latency issue has been identified. Our team has implemented more resources to bolster performance.

  3. monitoring Jul 17, 2026, 10:50 PM UTC

    Our team has implemented a fix and will continue monitoring the results.

  4. resolved Jul 18, 2026, 12:53 AM UTC

    This incident has been resolved.