GoTab incident

Issues loading Product Catalog via Manager Dashboard

Minor Resolved View vendor source →

GoTab experienced a minor incident on September 1, 2026 affecting Manager Dashboard and Heroku, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 09:31 PM UTC
Resolved
Sep 02, 2026, 12:32 AM UTC
Duration
3h
Detected by Pingoru
Sep 01, 2026, 09:31 PM UTC

Affected components

Manager DashboardHeroku

Update timeline

  1. investigating Sep 01, 2026, 09:31 PM UTC

    Our team are currently investigating reports of timeout errors when loading the Product Catalog via the Manager Dashboard.

  2. investigating Sep 01, 2026, 09:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2026, 10:43 PM UTC

    Our team determined the cause of the issue and a fix will be released imminently. The Product Catalog was negatively impacted by API issues directly from Quickbooks.

  4. monitoring Sep 02, 2026, 12:20 AM UTC

    Our team has implemented a fix regarding issues loading the Product Catalog. We will continue to monitor the situation for the time being.

  5. resolved Sep 02, 2026, 12:32 AM UTC

    This incident has now been resolved.