GoTab incident

QR and Kiosk ordering incident

Critical Resolved View vendor source →

GoTab experienced a critical incident on December 4, 2025 affecting QR Ordering and Kiosk, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 03:41 PM UTC
Resolved
Dec 04, 2025, 04:01 PM UTC
Duration
19m
Detected by Pingoru
Dec 04, 2025, 03:41 PM UTC

Affected components

QR OrderingKiosk

Update timeline

  1. identified Dec 04, 2025, 03:41 PM UTC

    We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.

  2. monitoring Dec 04, 2025, 03:46 PM UTC

    QR and kiosk ordering has been re-enabled and a permanent fix is underway.

  3. resolved Dec 04, 2025, 04:01 PM UTC

    QR and kiosk ordering has been restored