GoTab experienced a minor incident on February 26, 2026 affecting Point of Sale (POS) and Kiosk and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Point of Sale (POS)KioskManager Dashboard
Update timeline
- investigating Feb 26, 2026, 06:33 PM UTC
We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.
- investigating Feb 26, 2026, 07:31 PM UTC
We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.
- monitoring Feb 26, 2026, 07:55 PM UTC
We are observing a return to normal request latency levels after implementing mitigations.
- resolved Feb 26, 2026, 08:56 PM UTC
All system monitors are continuing to report health metrics within expected ranges.