GoTab incident

Orders Not Displayed on KDS

GoTab is currently experiencing a minor incident affecting Kitchen Display System (KDS), which began 3h ago. The vendor's full update timeline is below.

Started
Jun 24, 2026, 03:43 PM UTC
Resolved
Ongoing
Duration
● 3h 3m
Detected by Pingoru
Jun 24, 2026, 03:43 PM UTC

Affected components

Kitchen Display System (KDS)

Update timeline

  1. investigating Jun 24, 2026, 03:43 PM UTC

    Our team is actively investigating reports of some KDS failing to display orders. Reactivating the display is effective for most in the interim while our team investigates.

  2. investigating Jun 24, 2026, 04:42 PM UTC

    We are continuing to investigate some KDS not receiving orders.

  3. investigating Jun 24, 2026, 05:40 PM UTC

    Our team is continuing to investigate. In the meantime, there are two potential solutions. 1. If you have a KDS receiving orders, toggle on all stations and operate singularly from the KDS that is receiving orders. 2. On a laptop or tablet where logged into the GoTab manager dashboard. Open a new tab and go to gotab.io/kds and view all stations and utilize that as your temporary KDS orders are populating.

  4. monitoring Jun 24, 2026, 06:30 PM UTC

    Our team has implemented a fix for some KDS not displaying orders and continue to monitor as we see a return to normal activity.