GoTab experienced a minor incident on June 24, 2026 affecting Kitchen Display System (KDS), lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 03:43 PM UTC
Our team is actively investigating reports of some KDS failing to display orders. Reactivating the display is effective for most in the interim while our team investigates.
- investigating Jun 24, 2026, 04:42 PM UTC
We are continuing to investigate some KDS not receiving orders.
- investigating Jun 24, 2026, 05:40 PM UTC
Our team is continuing to investigate. In the meantime, there are two potential solutions. 1. If you have a KDS receiving orders, toggle on all stations and operate singularly from the KDS that is receiving orders. 2. On a laptop or tablet where logged into the GoTab manager dashboard. Open a new tab and go to gotab.io/kds and view all stations and utilize that as your temporary KDS orders are populating.
- monitoring Jun 24, 2026, 06:30 PM UTC
Our team has implemented a fix for some KDS not displaying orders and continue to monitor as we see a return to normal activity.
- resolved Jun 24, 2026, 09:02 PM UTC
This incident has been resolved.