GoTab experienced a major incident on May 9, 2026 affecting Point of Sale (POS) and Card-Present Payment System and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Point of Sale (POS)Card-Present Payment SystemKitchen Display System (KDS)
Update timeline
- investigating May 09, 2026, 12:27 AM UTC
We are currently investigating reported latency issues impacting POS and KDS displays.
- monitoring May 09, 2026, 12:31 AM UTC
We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.
- monitoring May 09, 2026, 01:11 AM UTC
We are continuing to monitor for any further issues.
- resolved May 09, 2026, 01:13 AM UTC
This incident has been resolved.