GoTab incident

Connection Issues between POS and CFD

Notice Resolved View vendor source →

GoTab experienced a notice incident on July 24, 2026 affecting Point of Sale (POS) and Customer Facing Display (CFD), lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 11:21 PM UTC
Resolved
Jul 25, 2026, 12:34 AM UTC
Duration
1h 12m
Detected by Pingoru
Jul 24, 2026, 11:21 PM UTC

Affected components

Point of Sale (POS)Customer Facing Display (CFD)

Update timeline

  1. investigating Jul 24, 2026, 11:21 PM UTC

    We are currently investigating reports of issues loading and processing payments between POS and CFD

  2. identified Jul 24, 2026, 11:32 PM UTC

    Our team has identified the source of the issue and have implemented a fix to rectify the behavior

  3. monitoring Jul 24, 2026, 11:47 PM UTC

    A fix has been implemented and we are continuing to monitor the behavior.

  4. resolved Jul 25, 2026, 12:34 AM UTC

    This incident has been resolved.