Go Cardless Outage History

Status: Investigating We are currently experiencing an issue affecting the export functionality on the Payments page. Our team is actively investigating the root cause of this issue and working on a resolution. We will provide an update as soon as more information becomes available or the issue is resolved. Affected components Live (Degraded performance) Sandbox (Degraded performance)

Status: Investigating We’re currently experiencing an intermittent issue affecting access to the GoCardless dashboard for a few merchants. The root cause has been identified, and we are in the process of implementing a fix. We will provide a further update once the issue has been resolved. Affected components Live (Degraded performance)

Status: Investigating We are currently investigating reports of discrepancies in the amounts displayed on the GoCardless dashboard homepage. Our engineering team is actively working to identify the root cause and implement a fix. We understand the importance of accurate reporting and appreciate your patience while we resolve this issue. We will provide a further update shortly.

Status: Investigating The issue affecting the amounts displayed on the GoCardless dashboard homepage has now been resolved. Our engineering team identified the root cause of the discrepancy and implemented a fix. All displayed amounts are now accurate, and the dashboard is functioning as expected. We will continue to monitor the system closely to ensure ongoing stability.

Status: Investigating We are currently investigating an incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers on 24th February. We are working with our banking partner and will provide further updates as soon as more information becomes available. Affected components Submissions (Degraded performance)

Status: Investigating We are continuing to investigate the incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers. In addition to payments scheduled for 24th February, we have identified that some payments scheduled for 25th February are also impacted and there may be delays to processing these payments. We are actively working with our banking partner to resolve this as quickly as possible. We will provide further updates as more information becomes available. We will soon reach out to all affected merchants. Affected components Submissions (Degraded performance)

Status: Investigating We have identified an issue affecting direct debit mandates for customers holding accounts with Société Générale and Boursorama/BoursoBank whereby collections for impacted payers have failed and the mandates cancelled. We are working closely with our partner bank to identify the root cause and assess the full impact. We will provide a further update as soon as more information becomes available.

Status: Investigating We have identified the root cause, and the issue has now been resolved. We are currently conducting a detailed impact analysis to determine the full scope of affected mandates and collections. We will be back with another update shortly.

Status: Investigating We are currently investigating an issue affecting the GoCardless Dashboard, where some users are encountering a blank screen. We have also received reports of API disruption. Our team is actively working to identify the root cause and will provide a further update as soon as more information becomes available. Affected components Live (Partial outage) Live (Partial outage)

Status: Investigating We are investigating an issue related to our dashboard, in particular, reports of seeing a blank screen. In most cases, clearing the cache is able to resolve the issue. We will provide another update shortly once we have identified the cause. Affected components Live (Degraded performance)

Status: Investigating We are continuing to investigate the issue affecting the dashboard, including reports of users seeing a blank screen. Our team is actively working to identify the root cause. In the meantime, clearing your browser cache may help resolve the issue for some users. We appreciate your patience and will provide a further update as soon as more information becomes available. Affected components Live (Degraded performance)