Go Cardless incident
Email delivery issues affecting Yahoo and AOL addresses
Resolved after 2 days 23 hours, on October 12, 2026.
We have completed resending the emails to Yahoo and AOL addresses that were affected by the delivery issue between October 1 and October 8. All affected users were notified on October 13. Thank you for your patience.
Update timeline
- monitoring Oct 12, 2026, 08:39 AM UTC
Between October 1st and October 8th, some emails from GoCardless to Yahoo and AOL addresses were rejected and may not have reached customers and merchants. We applied a fix on October 8, and emails to Yahoo and AOL addresses have been delivering normally since 17:25 UTC that day. We plan on resending the emails that didn’t get through and will continue to monitor delivery. We’ll post another update once the resend is complete.
- resolved Oct 15, 2026, 08:28 AM UTC
We have completed resending the emails to Yahoo and AOL addresses that were affected by the delivery issue between October 1 and October 8. All affected users were notified on October 13. Thank you for your patience.
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