Go Cardless experienced a minor incident on August 24, 2026 affecting Payouts, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 02:21 PM UTC
Status: Investigating Some customers may be experiencing delays receiving GBP payouts. We are investigating the issue with our banking partner and will provide an update as soon as more information is available. We apologise for any inconvenience caused.
- investigating Aug 24, 2026, 03:53 PM UTC
Status: Investigating Some customers are experiencing delays receiving GBP payouts. We are actively working with our bank partner to investigate the issue and confirm when affected payouts will be completed. We apologise for the inconvenience and appreciate your patience.
- investigating Aug 24, 2026, 04:01 PM UTC
Status: Investigating Some customers are experiencing delays receiving GBP payouts. We are actively working with our bank partner to investigate the issue and confirm when affected payouts will be completed. We apologise for the inconvenience and appreciate your patience. Affected components Payouts (Partial outage)
- investigating Aug 24, 2026, 05:19 PM UTC
Status: Investigating Affected GBP payouts are beginning to be processed. We are continuing to work closely with our banking partner to ensure all delayed payouts are completed as quickly as possible. We will provide further updates once we see all payouts have been confirmed. We appreciate your patience with this. Affected components Payouts (Partial outage)
- resolved Aug 24, 2026, 06:23 PM UTC
Status: Resolved All affected GBP payouts have now been processed. We apologise for the disruption and thank you for your patience. Affected components Payouts (Operational)