Bacs Processing Issue Affecting Payments Scheduled for Collection on 2 October

Update timeline

1. investigating Oct 01, 2026, 12:44 PM UTC

   We experienced an issue affecting a number of Bacs collection payments with a charge date of 2 October 2026, as well as some Bacs mandates. As a result, payments due for collection on 2 October will be collected from customers early next week. We are actively working to resolve the issue and are taking steps to ensure affected payments and mandates are processed as soon as possible. Under Bacs rules, merchants are not required to send an additional notification to payers, as a payment can be collected within three working days of the date given in the advance notice. However, merchants may wish to proactively notify customers. Some mandates that were due to be submitted for creation and/or cancellation on 2 October 2026 will also be delayed. We will contact affected merchants directly to confirm which payments and mandates are impacted and provide further information on expected processing dates. We apologise for any inconvenience caused to you or your payers.

2. monitoring Oct 01, 2026, 04:35 PM UTC

   We’ve now resubmitted the Bacs collection payments and mandates due to be processed on 2 October 2026. Our engineering team are monitoring to identify any further issues. Payments that were due for collection on 2 October will now be collected on 5 October 2026. The same revised processing date applies to affected mandates that were due to be submitted for creation and/or cancellation on 2 October. We’ll continue to monitor processing, and we will contact all affected merchants tomorrow morning to provide an update.

3. monitoring Oct 02, 2026, 08:05 AM UTC

   We can now confirm that the issue has been resolved and all affected payments and mandates have been successfully resubmitted. Payments originally due for collection on 2 October 2026 will now be collected on 5 October 2026. Affected mandates will follow the same revised processing timeline. We will shortly contact all affected merchants directly to provide further details and clarify the impact of this issue. We apologise for the disruption and thank you for your patience and understanding.

4. resolved Oct 05, 2026, 09:22 AM UTC

   We've resolved the issue affecting the delivery of a batch of Bacs payment submissions on 30 September. Affected payments and mandates have been resubmitted and confirmed, with collection and processing dates moved to 5 October, which has now completed as planned. We're sorry for the disruption this caused and thank you for your patience while we worked through it.