Go Cardless incident

Payment Export Function Issues

Resolved after 2 hours 22 minutes, affecting Sandbox and Sandbox and 1 more, on March 30, 2026.

resolved Mar 30, 2026, 10:15 AM UTC

The issue affecting the export functionality on the Payments page has now been resolved. Our team has identified and fixed the root cause of the problem. Exports are working as expected, both with and without filters applied. We appreciate your patience while we worked on resolving this issue, and we apologize for any inconvenience caused.

Started
Mar 30, 2026, 07:53 AM UTC
Resolved
Mar 30, 2026, 10:15 AM UTC
Duration
2h 22m
Detected by Pingoru
Mar 30, 2026, 07:53 AM UTC

Affected components

SandboxSandboxLive

Update timeline

  1. investigating Mar 30, 2026, 07:53 AM UTC

    We are currently experiencing an issue affecting the export functionality on the Payments page. Our team is actively investigating the root cause of this issue and working on a resolution. We will provide an update as soon as more information becomes available or the issue is resolved.

  2. resolved Mar 30, 2026, 10:15 AM UTC

    The issue affecting the export functionality on the Payments page has now been resolved. Our team has identified and fixed the root cause of the problem. Exports are working as expected, both with and without filters applied. We appreciate your patience while we worked on resolving this issue, and we apologize for any inconvenience caused.

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