Go Cardless incident
Intermittent ARUDD-8 failures for Nationwide Bank
Go Cardless is currently experiencing a major incident affecting Submissions, which began 25d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 05:21 PM UTC
Status: Investigating We are aware of an issue affecting a small percentage of Direct Debit payments to Nationwide, which are failing intermittently each day with the code ARUDD-8. We are investigating the issue with our banking partner and will provide an update as soon as we have more information. Affected components Submissions (Degraded performance)
- investigating Sep 25, 2026, 03:00 PM UTC
Status: Investigating Upon further investigation, we have identified that payments to Nationwide accounts that initially fail with ARUDD-8 are succeeding when retried. Action for merchants: We recommend retrying any Nationwide payments that have failed with ARUDD-8. We are continuing to monitor the situation and will provide a further update as more information becomes available. Affected components Submissions (Degraded performance)
- monitoring Oct 07, 2026, 10:57 AM UTC
Status: Monitoring We are seeing a reduction in the number of payments to Nationwide failing with ARUDD-8, and retries are continuing to successfully go through. We are in contact with our partner bank to monitor the fix that Nationwide is implementing. Action for merchants: We continue to recommend retrying any Nationwide payments that have failed with ARUDD-8. Affected components Submissions (Degraded performance)