Go Cardless incident
Issue with USD payments to be collected on 31 August 2026
Go Cardless experienced a minor incident on September 2, 2026 affecting Submissions and Payouts, lasting 7d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 07:33 PM UTC
Status: Investigating We’ve identified an issue affecting some USD payments scheduled to be collected on 31 August 2026. Our team is working with our banking partner to resolve this. We will provide a further update shortly. Affected components Submissions (Degraded performance)
- investigating Sep 02, 2026, 09:13 PM UTC
Status: Investigating We’ve identified that some USD payments scheduled to be collected on 31 August 2026 were not processed. We’re working with our banking partner to identify the affected payments and reprocess them. We will provide another update as soon as there’s more information. Affected components Submissions (Degraded performance)
- investigating Sep 03, 2026, 11:34 AM UTC
Status: Investigating Due to the ongoing issue affecting USD payments, merchants will experience a delay in receiving payouts today. We’re working to resolve this as quickly as possible and will share a further update once we have more to report. Affected components Submissions (Degraded performance) Payouts (Degraded performance)
- investigating Sep 03, 2026, 04:49 PM UTC
Status: Investigating Our team has now managed to identify and send out all USD payouts unaffected by this issue. For merchants affected by this issue, we will reach out directly to clarify the situation and next steps. Affected components Submissions (Operational) Payouts (Operational)
- resolved Sep 10, 2026, 03:22 PM UTC
Status: Resolved We’ve now confirmed that the issue has been fully resolved. All affected merchants have been contacted directly to explain the situation. We apologise for the issue and thank you for your patience and understanding. Affected components Submissions (Operational) Payouts (Operational)