Resolved after 1 day 1 hour, affecting Payouts, on May 19, 2026.
All SEPA Instant payouts have been processing correctly. The issue is confirmed to be resolved.
Affected components
Update timeline
- identified May 19, 2026, 11:55 AM UTC
Due to an issue with a 3rd party provider we have temporarily paused SEPA Instant Payouts at 9:14 BST today. Other payout types are not affected. We will resume SEPA Instant payouts as soon as we've received a confirmation that the issue has been resolved. If the issue persists we will contact affected customers with an update before 17:00 BST
- identified May 19, 2026, 04:45 PM UTC
SEPA Instant Payouts remain paused due to a third party issue. Emergency maintenance has been scheduled by our banking partners over night, and we expect to resume payouts tomorrow. All affected parties have been contacted directly. We will provide further updates when the third party issue has been resolved. Apologies for any inconvenience.
- monitoring May 20, 2026, 10:58 AM UTC
The issue has been confirmed as resolved. We have resumed SEPA Instant payouts and all pending payouts should soon reach the recipient bank accounts. We will continue to monitor for errors until the end of day.
- resolved May 20, 2026, 12:59 PM UTC
All SEPA Instant payouts have been processing correctly. The issue is confirmed to be resolved.
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