Go Cardless Outage History

Started Oct 20, 2026, 02:49 PM UTC· resolved Oct 20, 2026, 03:44 PM UTC

1. monitoring Oct 20, 2026, 02:49 PM UTC

   We received reports of users being unable to access their GoCardless dashboard via SSO. We can confirm that the issue has now been resolved. We will continue to monitor the situation to ensure stability. We apologise for any inconvenience caused and thank you for your patience.

2. resolved Oct 20, 2026, 03:44 PM UTC

   Following a period of monitoring, we can confirm that the issue has been fully resolved and SSO access to the GoCardless dashboard is working as expected. Thank you for your patience, and we apologise for any inconvenience caused.

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Started Oct 12, 2026, 08:39 AM UTC· resolved Oct 15, 2026, 08:28 AM UTC

1. monitoring Oct 12, 2026, 08:39 AM UTC

   Between October 1st and October 8th, some emails from GoCardless to Yahoo and AOL addresses were rejected and may not have reached customers and merchants. We applied a fix on October 8, and emails to Yahoo and AOL addresses have been delivering normally since 17:25 UTC that day. We plan on resending the emails that didn’t get through and will continue to monitor delivery. We’ll post another update once the resend is complete.

2. resolved Oct 15, 2026, 08:28 AM UTC

   We have completed resending the emails to Yahoo and AOL addresses that were affected by the delivery issue between October 1 and October 8. All affected users were notified on October 13. Thank you for your patience.

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Started Oct 01, 2026, 12:44 PM UTC· resolved Oct 05, 2026, 09:22 AM UTC

1. investigating Oct 01, 2026, 12:44 PM UTC

   We experienced an issue affecting a number of Bacs collection payments with a charge date of 2 October 2026, as well as some Bacs mandates. As a result, payments due for collection on 2 October will be collected from customers early next week. We are actively working to resolve the issue and are taking steps to ensure affected payments and mandates are processed as soon as possible. Under Bacs rules, merchants are not required to send an additional notification to payers, as a payment can be collected within three working days of the date given in the advance notice. However, merchants may wish to proactively notify customers. Some mandates that were due to be submitted for creation and/or cancellation on 2 October 2026 will also be delayed. We will contact affected merchants directly to confirm which payments and mandates are impacted and provide further information on expected processing dates. We apologise for any inconvenience caused to you or your payers.

2. monitoring Oct 01, 2026, 04:35 PM UTC

   We’ve now resubmitted the Bacs collection payments and mandates due to be processed on 2 October 2026. Our engineering team are monitoring to identify any further issues. Payments that were due for collection on 2 October will now be collected on 5 October 2026. The same revised processing date applies to affected mandates that were due to be submitted for creation and/or cancellation on 2 October. We’ll continue to monitor processing, and we will contact all affected merchants tomorrow morning to provide an update.

3. monitoring Oct 02, 2026, 08:05 AM UTC

   We can now confirm that the issue has been resolved and all affected payments and mandates have been successfully resubmitted. Payments originally due for collection on 2 October 2026 will now be collected on 5 October 2026. Affected mandates will follow the same revised processing timeline. We will shortly contact all affected merchants directly to provide further details and clarify the impact of this issue. We apologise for the disruption and thank you for your patience and understanding.

4. resolved Oct 05, 2026, 09:22 AM UTC

   We've resolved the issue affecting the delivery of a batch of Bacs payment submissions on 30 September. Affected payments and mandates have been resubmitted and confirmed, with collection and processing dates moved to 5 October, which has now completed as planned. We're sorry for the disruption this caused and thank you for your patience while we worked through it.

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Started Sep 21, 2026, 03:28 PM UTC· resolved Sep 22, 2026, 03:56 PM UTC

1. investigating Sep 21, 2026, 03:28 PM UTC

   We are investigating delayed BACS failure reports. This means that returned-payment information is not yet available in the dashboard or scheduled reports. We are working with the relevant provider to restore report delivery and will provide an update as soon as we have more information. We apologise for any inconvenience and appreciate your patience.

2. identified Sep 21, 2026, 04:56 PM UTC

   The issue has been identified and is affecting the Bacs scheme more broadly. The relevant parties are actively implementing technical fixes, and work is progressing to restore normal service as soon as possible. We are closely monitoring the situation and will provide further updates as they become available.

3. identified Sep 22, 2026, 07:59 AM UTC

   We have seen BACS failure reports begin to flow again and are working with our provider to reconcile report completeness and ensure all delayed reports are processed. Some returned-payment information may remain delayed in the dashboard and scheduled reports while this work continues. We will provide a further update once reconciliation is complete.

4. identified Sep 22, 2026, 12:45 PM UTC

   On Monday 21st September we received delayed reports for failed payments, mandate cancellations and other BACS reports. We have confirmed internally that all reports received were processed before midnight yesterday and all relevant payment and mandate statuses were updated and accurate when viewed today. Statuses will be visible in the dashboard and scheduled reports as usual, and expected API events have been sent. We have identified a very limited number of customers where we did not receive failure reports yesterday. We are working with our provider to receive these missing reports and will contact each affected merchant directly with more information. BACS report delivery has returned to normal resumed so no further impact is expected. We will provide a further update once this work is complete.

5. resolved Sep 22, 2026, 03:56 PM UTC

   We can confirm that the issue affecting reports for failed payments, mandates, cancellations, and other BACS reports has now been resolved. We have contacted the affected merchants directly with further details. We apologise for any inconvenience this may have caused.

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Started Sep 04, 2026, 04:22 PM UTC· resolved Sep 21, 2026, 12:01 PM UTC

1. investigating Sep 04, 2026, 04:22 PM UTC

   We are receiving reports that some mandates transferred from one bank to another are being cancelled with an AUDDIS-I error. The issue appears to be affecting multiple banks, with the majority of reported cases currently involving Nationwide Bank, as well as HSBC, NatWest, Barclays, and others. Our team is actively working with our banking partners to investigate the issue and identify the root cause. We are continuing to monitor the situation closely and will provide another update as soon as we have more information.

2. monitoring Sep 08, 2026, 10:58 AM UTC

   Following our investigation with our banking partner, we identified the root cause of the issue. The payer’s bank has since implemented a fix, and the issue is now resolved. However, further investigation has revealed that the information previously shared via email with the affected merchants is no longer accurate. We will therefore contact all affected merchants again to clarify the situation, provide the correct information, and explain the next steps. We apologise for any inconvenience caused and appreciate your continued patience and understanding.

3. resolved Sep 21, 2026, 12:01 PM UTC

   We have contacted all affected merchants directly with further details on the failed mandates. We apologise for the disruption caused and thank you for your patience and understanding.

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Started Sep 02, 2026, 07:33 PM UTC· resolved Sep 10, 2026, 03:22 PM UTC

1. investigating Sep 02, 2026, 07:33 PM UTC

   We’ve identified an issue affecting some USD payments scheduled to be collected on 31 August 2026. Our team is working with our banking partner to resolve this. We will provide a further update shortly.

2. investigating Sep 02, 2026, 09:13 PM UTC

   We’ve identified that some USD payments scheduled to be collected on 31 August 2026 were not processed. We’re working with our banking partner to identify the affected payments and reprocess them. We will provide another update as soon as there’s more information.

3. investigating Sep 03, 2026, 11:34 AM UTC

   Due to the ongoing issue affecting USD payments, merchants will experience a delay in receiving payouts today. We’re working to resolve this as quickly as possible and will share a further update once we have more to report.

4. investigating Sep 03, 2026, 04:49 PM UTC

   Our team has now managed to identify and send out all USD payouts unaffected by this issue. For merchants affected by this issue, we will reach out directly to clarify the situation and next steps.

5. resolved Sep 10, 2026, 03:22 PM UTC

   We’ve now confirmed that the issue has been fully resolved. All affected merchants have been contacted directly to explain the situation. We apologise for the issue and thank you for your patience and understanding.

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Started Aug 24, 2026, 02:21 PM UTC· resolved Aug 24, 2026, 06:23 PM UTC

1. investigating Aug 24, 2026, 02:21 PM UTC

   Some customers may be experiencing delays receiving GBP payouts. We are investigating the issue with our banking partner and will provide an update as soon as more information is available. We apologise for any inconvenience caused.

2. investigating Aug 24, 2026, 03:53 PM UTC

   Some customers are experiencing delays receiving GBP payouts. We are actively working with our bank partner to investigate the issue and confirm when affected payouts will be completed. We apologise for the inconvenience and appreciate your patience.

3. investigating Aug 24, 2026, 04:01 PM UTC

   Some customers are experiencing delays receiving GBP payouts. We are actively working with our bank partner to investigate the issue and confirm when affected payouts will be completed. We apologise for the inconvenience and appreciate your patience.

4. investigating Aug 24, 2026, 05:19 PM UTC

   Affected GBP payouts are beginning to be processed. We are continuing to work closely with our banking partner to ensure all delayed payouts are completed as quickly as possible. We will provide further updates once we see all payouts have been confirmed. We appreciate your patience with this.

5. resolved Aug 24, 2026, 06:23 PM UTC

   All affected GBP payouts have now been processed. We apologise for the disruption and thank you for your patience.

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Started Jul 22, 2026, 12:58 PM UTC· resolved Jul 22, 2026, 01:58 PM UTC

1. investigating Jul 22, 2026, 12:58 PM UTC

   We've identified an issue where the homepage of GoCardless for Xero shows an error. The issue is only affecting the display of the homepage. As a workaround, you can access GoCardless for Xero at this url: xero.gocardless.com/merchant/invoices "xero.gocardless.com/merchant/invoices": http://xero.gocardless.com/merchant/invoices Our engineering team is actively working to resolve the issue.

2. resolved Jul 22, 2026, 01:58 PM UTC

   The issue has been resolved. We apologise for any inconvenience caused.

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Started Jun 04, 2026, 05:32 PM UTC· resolved Jun 26, 2026, 10:28 AM UTC

1. identified Jun 04, 2026, 05:32 PM UTC

   We would like to inform you that we are currently experiencing email delivery failures affecting Microsoft mailboxes, including Outlook, Hotmail, Live, and MSN (and their regional extensions). We are in contact with Microsoft regarding this issue, however they have not yet provided an estimated resolution time. We will continue to monitor the situation and share updates as soon as they become available.

2. monitoring Jun 15, 2026, 10:51 AM UTC

   Email deliverability to Microsoft mailboxes (Outlook, Hotmail, Live, MSN, etc.) has been restored. We are actively monitoring the service to ensure continued stability

3. monitoring Jun 24, 2026, 03:42 PM UTC

   We have begun resending the emails that failed to deliver during the recent service disruption. To help you easily identify these messages, (Delayed Delivery) has been added to the beginning of the subject line.

4. resolved Jun 26, 2026, 10:28 AM UTC

   The resending of emails affected by the recent service disruption has now completed. We apologise for any inconvenience caused.

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Started May 19, 2026, 11:55 AM UTC· resolved May 20, 2026, 12:59 PM UTC

1. identified May 19, 2026, 11:55 AM UTC

   Due to an issue with a 3rd party provider we have temporarily paused SEPA Instant Payouts at 9:14 BST today. Other payout types are not affected. We will resume SEPA Instant payouts as soon as we've received a confirmation that the issue has been resolved. If the issue persists we will contact affected customers with an update before 17:00 BST

2. identified May 19, 2026, 04:45 PM UTC

   SEPA Instant Payouts remain paused due to a third party issue. Emergency maintenance has been scheduled by our banking partners over night, and we expect to resume payouts tomorrow. All affected parties have been contacted directly. We will provide further updates when the third party issue has been resolved. Apologies for any inconvenience.

3. monitoring May 20, 2026, 10:58 AM UTC

   The issue has been confirmed as resolved. We have resumed SEPA Instant payouts and all pending payouts should soon reach the recipient bank accounts. We will continue to monitor for errors until the end of day.

4. resolved May 20, 2026, 12:59 PM UTC

   All SEPA Instant payouts have been processing correctly. The issue is confirmed to be resolved.

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Started Apr 30, 2026, 01:58 PM UTC· resolved Apr 30, 2026, 03:13 PM UTC

1. monitoring Apr 30, 2026, 01:58 PM UTC

   We identified an issue affecting a small number of merchants, where queries to the Events API returned no events for payments, payment_actions, or customers created after 29 April. This also impacted the dashboard view for these resources. The issue has now been resolved, and we are continuing to monitor the situation.

2. resolved Apr 30, 2026, 03:13 PM UTC

   We’ve continued monitoring following the earlier Events API issue, and all systems are operating as expected.

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Started Apr 16, 2026, 12:52 PM UTC· resolved Apr 16, 2026, 03:22 PM UTC

1. identified Apr 16, 2026, 12:52 PM UTC

   We have identified an intermittent issue with processing Instant Bank Payments and Variable Recurring Payments. Our Engineers have identified the issue and are working on resolving it. We will get back to you shortly with an update.

2. monitoring Apr 16, 2026, 01:39 PM UTC

   Our team have now resolved the issue, and Instant Bank Payments and Variable Recurring Payments are working as expected. We will continue to monitor closely to ensure stability.

3. resolved Apr 16, 2026, 03:22 PM UTC

   We have confirmed that Instant Bank Payments and Variable Recurring Payments are now functioning as expected. We apologise for any inconvenience this may have caused.

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Started Apr 14, 2026, 11:25 AM UTC· resolved Apr 14, 2026, 01:20 PM UTC

1. monitoring Apr 14, 2026, 11:25 AM UTC

   We recently experienced an issue with SEPA Instant Payouts due to a problem with our banking partner. The issue has been resolved, and we’re working closely with them to restore normal service. Payouts scheduled for this afternoon may be slightly delayed and are expected to arrive at merchants 60–90 minutes later than usual.

2. resolved Apr 14, 2026, 01:20 PM UTC

   We can now confirm that all SEPA Instant payouts for April 14th have been processed and received. We apologise for any inconvenience caused.

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Started Apr 13, 2026, 08:40 AM UTC· resolved Apr 13, 2026, 08:40 AM UTC

1. resolved Apr 13, 2026, 08:40 AM UTC

   We'd like to inform you that some webhooks that should have been sent today between 9:40 and 9:55 BST, were sent out at 11:30 BST. We apologise for any inconvenience caused.

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Started Mar 30, 2026, 07:53 AM UTC· resolved Mar 30, 2026, 10:15 AM UTC

1. investigating Mar 30, 2026, 07:53 AM UTC

   We are currently experiencing an issue affecting the export functionality on the Payments page. Our team is actively investigating the root cause of this issue and working on a resolution. We will provide an update as soon as more information becomes available or the issue is resolved.

2. resolved Mar 30, 2026, 10:15 AM UTC

   The issue affecting the export functionality on the Payments page has now been resolved. Our team has identified and fixed the root cause of the problem. Exports are working as expected, both with and without filters applied. We appreciate your patience while we worked on resolving this issue, and we apologize for any inconvenience caused.

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Started Mar 27, 2026, 01:08 PM UTC· resolved Mar 27, 2026, 02:01 PM UTC

1. identified Mar 27, 2026, 01:08 PM UTC

   We'd like to inform you that GoCardless API for Payout items is not returning the expected result. Other API functionality is not affected. Our engineers are reverting the change that caused the issue and will update you as soon as it's completed.

2. resolved Mar 27, 2026, 02:01 PM UTC

   The revert was successful, Payout items are now correctly reflected in our API. We apologise for any inconvenience caused.

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Started Mar 17, 2026, 12:01 PM UTC· resolved Mar 17, 2026, 12:01 PM UTC

1. resolved Mar 17, 2026, 12:01 PM UTC

   We would like to inform you that from 12:01-12:03 UTC our API and Payment pages were unavailable. We apologise for any inconvenience caused, our engineers are actively investigating the root cause of this disruption.

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Started Mar 13, 2026, 10:31 AM UTC· resolved Mar 13, 2026, 03:06 PM UTC

1. investigating Mar 13, 2026, 10:31 AM UTC

   We’re currently experiencing an intermittent issue affecting access to the GoCardless dashboard for a few merchants. The root cause has been identified, and we are in the process of implementing a fix. We will provide a further update once the issue has been resolved.

2. resolved Mar 13, 2026, 03:06 PM UTC

   The issue affecting access to the GoCardless dashboard for a small number of merchants has now been resolved. Our team has implemented a fix, and we can confirm that access to the dashboard has been restored. Thank you for your patience while we worked to resolve this issue.

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Started Mar 04, 2026, 11:44 AM UTC· resolved Mar 04, 2026, 03:03 PM UTC

1. investigating Mar 04, 2026, 11:44 AM UTC

   We are currently investigating reports of discrepancies in the amounts displayed on the GoCardless dashboard homepage. Our engineering team is actively working to identify the root cause and implement a fix. We understand the importance of accurate reporting and appreciate your patience while we resolve this issue. We will provide a further update shortly.

2. investigating Mar 04, 2026, 01:46 PM UTC

   The issue affecting the amounts displayed on the GoCardless dashboard homepage has now been resolved. Our engineering team identified the root cause of the discrepancy and implemented a fix. All displayed amounts are now accurate, and the dashboard is functioning as expected. We will continue to monitor the system closely to ensure ongoing stability.

3. resolved Mar 04, 2026, 03:03 PM UTC

   We’ve monitored for a while and can confirm that the issue with amounts displayed on the GoCardless dashboard homepage has been fully resolved and is now working as expected.

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Started Feb 25, 2026, 10:19 AM UTC· resolved Mar 02, 2026, 10:53 AM UTC

1. investigating Feb 25, 2026, 10:19 AM UTC

   We are currently investigating an incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers on 24th February. We are working with our banking partner and will provide further updates as soon as more information becomes available.

2. investigating Feb 25, 2026, 03:16 PM UTC

   We are continuing to investigate the incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers. In addition to payments scheduled for 24th February, we have identified that some payments scheduled for 25th February are also impacted and there may be delays to processing these payments. We are actively working with our banking partner to resolve this as quickly as possible. We will provide further updates as more information becomes available. We will soon reach out to all affected merchants.

3. resolved Mar 02, 2026, 10:53 AM UTC

   The previously reported issue affecting some Direct Debit collections for New Zealand customers has now been fully resolved. We have contacted all impacted merchants and continued monitoring confirms that payment processing is operating as expected. Thank you for your patience.

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Started Feb 24, 2026, 01:50 PM UTC· resolved Feb 24, 2026, 04:28 PM UTC

1. investigating Feb 24, 2026, 01:50 PM UTC

   We are currently investigating an issue affecting the GoCardless Dashboard, where some users are encountering a blank screen. We have also received reports of API disruption. Our team is actively working to identify the root cause and will provide a further update as soon as more information becomes available.

2. monitoring Feb 24, 2026, 02:55 PM UTC

   We’ve identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs are recovering at the moment. We’ll continue to monitor the system to ensure everything remains stable.

3. resolved Feb 24, 2026, 04:28 PM UTC

   We have confirmed that our fix has resolved the issue and that users can access the GoCardless Dashboard as normal. We apologise for any inconvenience caused.

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Started Feb 23, 2026, 03:09 PM UTC· resolved Feb 26, 2026, 03:18 PM UTC

1. investigating Feb 23, 2026, 03:09 PM UTC

   We have identified an issue affecting direct debit mandates for customers holding accounts with Société Générale and Boursorama/BoursoBank whereby collections for impacted payers have failed and the mandates cancelled. We are working closely with our partner bank to identify the root cause and assess the full impact. We will provide a further update as soon as more information becomes available.

2. investigating Feb 24, 2026, 11:20 AM UTC

   We have identified the root cause, and the issue has now been resolved. We are currently conducting a detailed impact analysis to determine the full scope of affected mandates and collections. We will be back with another update shortly.

3. monitoring Feb 24, 2026, 04:30 PM UTC

   Following our detailed impact analysis, we have identified the affected mandates and are currently working on the feasibility of reinstating all impacted direct debit mandates. We expect this process to be completed by tomorrow. We will provide a further update tomorrow.

4. monitoring Feb 25, 2026, 01:15 PM UTC

   Following our detailed impact analysis, we identified the affected mandates and assessed the feasibility of reinstating all impacted direct debit mandates. We have now successfully reinstated all impacted mandates, and these existing mandates are active again (except the ones cancelled by the merchants). As next steps, we will first reach out directly to all affected merchants, after which we will contact the impacted payers to clarify the situation. We will continue to provide updates as needed.

5. resolved Feb 26, 2026, 03:18 PM UTC

   We have now contacted all affected parties, and have resolved this incident.

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Started Feb 16, 2026, 11:42 AM UTC· resolved Feb 17, 2026, 09:59 AM UTC

1. investigating Feb 16, 2026, 11:42 AM UTC

   We are investigating an issue related to our dashboard, in particular, reports of seeing a blank screen. In most cases, clearing the cache is able to resolve the issue. We will provide another update shortly once we have identified the cause.

2. investigating Feb 16, 2026, 01:31 PM UTC

   We are continuing to investigate the issue affecting the dashboard, including reports of users seeing a blank screen. Our team is actively working to identify the root cause. In the meantime, clearing your browser cache may help resolve the issue for some users. We appreciate your patience and will provide a further update as soon as more information becomes available.

3. monitoring Feb 16, 2026, 02:44 PM UTC

   We’ve identified the root cause and implemented a fix. Access to the GoCardless dashboard should now be fully restored. We’ll continue to monitor the system to ensure everything remains stable.

4. resolved Feb 17, 2026, 09:59 AM UTC

   We have confirmed that our fix has resolved the issue and that users can access the GoCardless Dashboard as normal. We apologise for any inconvenience caused.

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Started Feb 05, 2026, 01:46 PM UTC· resolved Feb 05, 2026, 02:28 PM UTC

1. monitoring Feb 05, 2026, 01:46 PM UTC

   We experienced an issue with payouts that has now been resolved. Payouts for SEPA, BECS New Zealand, PAD Canada, and Betalingsservice Denmark were delayed by approximately 40-50 minutes compared to the usual processing time. Apologies for any inconvenience caused.

2. resolved Feb 05, 2026, 02:28 PM UTC

   We can now confirm that the issue has been fully resolved. All affected payouts have processed successfully and should be delivered to merchants with only a minor delay. We apologise for any inconvenience this may have caused.

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Started Feb 03, 2026, 06:23 PM UTC· resolved Feb 03, 2026, 10:56 PM UTC

1. identified Feb 03, 2026, 06:23 PM UTC

   We are experiencing a slight delay to AUD payout processing this morning, funds may arrive up to five hours later than normal. We will provide further updates when payouts have been processed.

2. resolved Feb 03, 2026, 10:56 PM UTC

   We have confirmed that this issue has been resolved and payments have now been successfully executed. We apologise for any inconvenience caused.

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