GoCardless Dashboard returing Blank screen.

Update timeline

1. investigating Feb 16, 2026, 11:42 AM UTC

   Status: Investigating We are investigating an issue related to our dashboard, in particular, reports of seeing a blank screen. In most cases, clearing the cache is able to resolve the issue. We will provide another update shortly once we have identified the cause. Affected components Live (Degraded performance)

2. investigating Feb 16, 2026, 01:31 PM UTC

   Status: Investigating We are continuing to investigate the issue affecting the dashboard, including reports of users seeing a blank screen. Our team is actively working to identify the root cause. In the meantime, clearing your browser cache may help resolve the issue for some users. We appreciate your patience and will provide a further update as soon as more information becomes available. Affected components Live (Degraded performance)

3. monitoring Feb 16, 2026, 02:44 PM UTC

   Status: Monitoring We’ve identified the root cause and implemented a fix. Access to the GoCardless dashboard should now be fully restored. We’ll continue to monitor the system to ensure everything remains stable. Affected components Live (Operational)

4. resolved Feb 17, 2026, 09:59 AM UTC

   Status: Resolved We have confirmed that our fix has resolved the issue and that users can access the GoCardless Dashboard as normal. We apologise for any inconvenience caused. Affected components Live (Operational)