GlossGenius Outage History
GlossGenius partial outage · 1 active incident View live status →Pingoru has recorded 81 incidents for GlossGenius: 38 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 12 of 720 (2%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 6 | 19 of 720 (3%) |
| July 2026 | 4 | 21 of 744 (3%) |
| August 2026 | 2 | 6 of 744 (1%) |
| September 2026 | 5 | 6 of 720 (1%) |
| October 2026 | 2 | 29 of 509 (6%) |
Incidents, newest first
Minor October 14, 2026 Online Booking 15h 36m Booking Site
Started Oct 14, 2026, 12:23 AM UTC· resolved Oct 14, 2026, 04:00 PM UTC
- resolved Oct 14, 2026, 04:00 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Booking Site
- resolved Oct 20, 2026, 06:50 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Booking Site
Minor September 29, 2026 Text Marketing Campaigns Not Sending 14m Marketing, Marketing
Started Sep 29, 2026, 06:04 PM UTC· resolved Sep 29, 2026, 06:18 PM UTC
- resolved Sep 29, 2026, 06:18 PM UTC
Some users may have experienced an issue that prevented text marketing campaigns from being sent. Our Engineering team is investigating and working to identify the underlying cause. We’ll share additional updates as we learn more. Thank you for your patience while we work through this.
- resolved Oct 19, 2026, 04:10 PM UTC
Some users may have experienced an issue that prevented text marketing campaigns from being sent. Our Engineering team is investigating and working to identify the underlying cause. We’ll share additional updates as we learn more. Thank you for your patience while we work through this.
Minor September 25, 2026 Payment Processing - Gratuity 48m Payment Processing
Started Sep 25, 2026, 05:05 PM UTC· resolved Sep 25, 2026, 05:53 PM UTC
- resolved Sep 25, 2026, 05:53 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
- resolved Oct 07, 2026, 02:35 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
Minor September 23, 2026 Reporting and Slowdown: Investigating 55m
Started Sep 23, 2026, 07:47 PM UTC· resolved Sep 23, 2026, 08:42 PM UTC
- resolved Sep 23, 2026, 08:42 PM UTC
The issue that caused reports, dashboard metrics, and report exports to load slowly or time out has been resolved. The AI chat assistant can once again pull up business data, and any incorrect "no permission" messages should no longer appear. If a report or export didn't finish during the disruption, please try running it again. Thank you for your patience, and we apologize for any inconvenience.
- resolved Sep 30, 2026, 09:29 PM UTC
The issue that caused reports, dashboard metrics, and report exports to load slowly or time out has been resolved. The AI chat assistant can once again pull up business data, and any incorrect "no permission" messages should no longer appear. If a report or export didn't finish during the disruption, please try running it again. Thank you for your patience, and we apologize for any inconvenience.
Minor September 22, 2026 We may be experiencing some service interruptions. 2h 55m Payment Processing
Started Sep 22, 2026, 09:11 PM UTC· resolved Sep 23, 2026, 12:07 AM UTC
- resolved Sep 23, 2026, 12:07 AM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
- resolved Oct 01, 2026, 07:21 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
Minor September 7, 2026 Service Disruption 56m
Started Sep 07, 2026, 02:05 PM UTC· resolved Sep 07, 2026, 03:02 PM UTC
- resolved Sep 07, 2026, 03:02 PM UTC
The disruption that users experienced affecting the mobile app and desktop has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Oct 15, 2026, 05:05 PM UTC
The disruption that users experienced affecting the mobile app and desktop has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor August 10, 2026 GlossGenius App & Web Disruption - Service Restored 1h 57m
Started Aug 10, 2026, 07:10 PM UTC· resolved Aug 10, 2026, 09:08 PM UTC
- resolved Aug 10, 2026, 09:08 PM UTC
The GlossGenius app and web browser are now operational, and users should be regaining access. Our engineering team has implemented a fix and is continuing to monitor the system closely to ensure everything remains stable. Thank you for your patience and understanding while we worked to restore service. Impacted: Admin, Booking Site, Account Login, +6 more
- resolved Oct 06, 2026, 02:59 PM UTC
The GlossGenius app and web browser are now operational, and users should be regaining access. Our engineering team has implemented a fix and is continuing to monitor the system closely to ensure everything remains stable. Thank you for your patience and understanding while we worked to restore service. Impacted: Admin, Booking Site, Account Login, +6 more
Minor August 5, 2026 Client Notes Issue 4h 11m
Started Aug 05, 2026, 01:14 AM UTC· resolved Aug 05, 2026, 05:25 AM UTC
- resolved Aug 05, 2026, 05:25 AM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Admin
- resolved Sep 25, 2026, 02:16 AM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Admin
Minor July 22, 2026 Slower Load Times 1h 21m
Started Jul 22, 2026, 04:05 PM UTC· resolved Jul 22, 2026, 05:27 PM UTC
- resolved Jul 22, 2026, 05:27 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
- resolved Aug 05, 2026, 01:41 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
Minor July 21, 2026 AI Receptionist Calls Failing 38m
Started Jul 21, 2026, 01:32 PM UTC· resolved Jul 21, 2026, 02:10 PM UTC
- resolved Jul 21, 2026, 02:10 PM UTC
The disruption that may have caused some inbound AI Receptionist calls to fail to connect has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Aug 21, 2026, 09:21 PM UTC
The disruption that may have caused some inbound AI Receptionist calls to fail to connect has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor July 14, 2026 iOS Experiencing Slow Loading Times on Appointment Details Screen 16h 27m
Started Jul 14, 2026, 09:41 PM UTC· resolved Jul 15, 2026, 02:09 PM UTC
- resolved Jul 15, 2026, 02:09 PM UTC
Our engineers have resolved the issue affecting the appointment details screen and are implementing a fix. Thank you for your patience, and we appreciate your understanding.
- resolved Aug 28, 2026, 04:56 PM UTC
Our engineers have resolved the issue affecting the appointment details screen and are implementing a fix. Thank you for your patience, and we appreciate your understanding.
Minor June 25, 2026 Memberships & Packages Purchases affected 1h
Started Jun 25, 2026, 08:14 PM UTC· resolved Jun 25, 2026, 09:15 PM UTC
- resolved Jun 25, 2026, 09:15 PM UTC
We experienced an issue that temporarily affected the ability to purchase memberships and packages. Our team has investigated and confirmed that this issue has now been fully resolved.
- resolved Sep 22, 2026, 09:27 PM UTC
We experienced an issue that temporarily affected the ability to purchase memberships and packages. Our team has investigated and confirmed that this issue has now been fully resolved.
Minor June 25, 2026 Gift Card Purchasing 1h 19m
Started Jun 25, 2026, 07:18 PM UTC· resolved Jun 25, 2026, 08:37 PM UTC
- resolved Jun 25, 2026, 08:37 PM UTC
The disruption that some clients may have experienced affecting purchasing gift cards has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
- resolved Aug 25, 2026, 06:48 PM UTC
The disruption that some clients may have experienced affecting purchasing gift cards has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
Minor June 19, 2026 App Disruption 7m
Started Jun 19, 2026, 01:09 PM UTC· resolved Jun 19, 2026, 01:16 PM UTC
- resolved Jun 19, 2026, 01:16 PM UTC
The disruption that some users may have experienced affecting login has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Jul 31, 2026, 04:32 PM UTC
The disruption that some users may have experienced affecting login has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor June 18, 2026 Login Disruption 6h 1m
Started Jun 18, 2026, 02:59 PM UTC· resolved Jun 18, 2026, 09:00 PM UTC
- resolved Jun 18, 2026, 09:00 PM UTC
The issue affecting some users’ ability to log in to the GlossGenius app has now been resolved. Please update your mobile app to the latest version (7.75.1) via your App Store to ensure normal access is restored. Thank you for your patience while we worked to resolve this, and we appreciate your understanding.
- resolved Oct 02, 2026, 10:08 PM UTC
The issue affecting some users’ ability to log in to the GlossGenius app has now been resolved. Please update your mobile app to the latest version (7.75.1) via your App Store to ensure normal access is restored. Thank you for your patience while we worked to resolve this, and we appreciate your understanding.
Minor June 15, 2026 Date/Time Picker Display Issues 10h 27m
Started Jun 15, 2026, 04:24 AM UTC· resolved Jun 15, 2026, 02:51 PM UTC
- resolved Jun 15, 2026, 02:51 PM UTC
Our engineers have identified the root cause of the issue affecting the Time/Date picker on appointments, reports, and expenses, and are implementing a fix. Some users may begin to see improvements as we roll out the resolution. Thank you for your patience, and we appreciate your understanding. Impacted: Payment Processing, Reporting & Analytics
- resolved Oct 02, 2026, 10:08 PM UTC
Our engineers have identified the root cause of the issue affecting the Time/Date picker on appointments, reports, and expenses, and are implementing a fix. Some users may begin to see improvements as we roll out the resolution. Thank you for your patience, and we appreciate your understanding. Impacted: Payment Processing, Reporting & Analytics
Minor June 1, 2026 Beta Calendar Unavailable for some Users 43m
Started Jun 01, 2026, 06:24 PM UTC· resolved Jun 01, 2026, 07:08 PM UTC
- resolved Jun 01, 2026, 07:08 PM UTC
The disruption that some users may have experienced affecting the beta calendar view has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Jul 13, 2026, 05:03 PM UTC
The disruption that some users may have experienced affecting the beta calendar view has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor April 23, 2026 Service Management Unavailable on Mobile 10h 12m GlossGenius service
Started Apr 23, 2026, 03:02 AM UTC· resolved Apr 23, 2026, 01:15 PM UTC
- resolved Apr 23, 2026, 01:15 PM UTC
The disruption that some users may have experienced affecting the ability to add or edit services on the mobile app has been resolved. Please ensure your app is updated to the latest version for the best experience. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Jul 13, 2026, 04:53 PM UTC
The disruption that some users may have experienced affecting the ability to add or edit services on the mobile app has been resolved. Please ensure your app is updated to the latest version for the best experience. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor April 17, 2026 Payout Delay 2h 2m GlossGenius service
Started Apr 17, 2026, 04:09 PM UTC· resolved Apr 17, 2026, 06:11 PM UTC
- resolved Apr 17, 2026, 06:11 PM UTC
The issue affecting some payouts has now been resolved. These payouts experienced a brief delay but have since been processed and are expected to be received today. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience this may have caused.
- resolved Apr 21, 2026, 05:58 PM UTC
The issue affecting some payouts has now been resolved. These payouts experienced a brief delay but have since been processed and are expected to be received today. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience this may have caused.
Minor March 27, 2026 Appointment Links Unavailable 52m GlossGenius service
Started Mar 27, 2026, 02:35 PM UTC· resolved Mar 27, 2026, 03:27 PM UTC
- resolved Mar 27, 2026, 03:27 PM UTC
The disruption that some users and their clients may have experienced affecting appointment links has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Apr 08, 2026, 02:17 PM UTC
The disruption that some users and their clients may have experienced affecting appointment links has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor March 16, 2026 Appointment Update Errors for Rooms & Resources Businesses 1h 53m GlossGenius service
Started Mar 16, 2026, 05:07 PM UTC· resolved Mar 16, 2026, 07:01 PM UTC
- resolved Mar 16, 2026, 07:01 PM UTC
The disruption that some users may have experienced affecting Rooms & Resources has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Jul 13, 2026, 04:43 PM UTC
The disruption that some users may have experienced affecting Rooms & Resources has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor March 6, 2026 Pro Reader Error 2h 8m GlossGenius service
Started Mar 06, 2026, 07:39 PM UTC· resolved Mar 06, 2026, 09:48 PM UTC
- resolved Mar 06, 2026, 09:48 PM UTC
The disruption that some users may have experienced affecting their Pro Reader has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
- resolved Jul 13, 2026, 02:00 PM UTC
The disruption that some users may have experienced affecting their Pro Reader has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
Minor February 9, 2026 Payroll Disruption 31m GlossGenius service
Started Feb 09, 2026, 06:56 PM UTC· resolved Feb 09, 2026, 07:27 PM UTC
- resolved Feb 09, 2026, 07:27 PM UTC
The disruption that some users may have experienced affecting payroll has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payroll
- resolved Jul 13, 2026, 01:55 PM UTC
The disruption that some users may have experienced affecting payroll has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payroll
Minor February 4, 2026 Marketing Email Deliverability Issues to Yahoo Addresses 1d 14h GlossGenius service
Started Feb 04, 2026, 12:32 AM UTC· resolved Feb 05, 2026, 03:10 PM UTC
- resolved Feb 05, 2026, 03:10 PM UTC
The disruption that some users may have experienced affecting email marketing messages to Yahoo addresses has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Marketing
- resolved Feb 24, 2026, 06:55 PM UTC
The disruption that some users may have experienced affecting email marketing messages to Yahoo addresses has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Marketing
Minor February 3, 2026 Invoices Disruption 21m GlossGenius service
Started Feb 03, 2026, 05:23 PM UTC· resolved Feb 03, 2026, 05:45 PM UTC
- resolved Feb 03, 2026, 05:45 PM UTC
The disruption that some users may have experienced affecting Invoices has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Feb 24, 2026, 08:28 PM UTC
The disruption that some users may have experienced affecting Invoices has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.