GlossGenius experienced a minor incident on September 7, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 07, 2026, 02:14 PM UTC
We are aware that the mobile app and desktop are currently experiencing disruptions that may be affecting some of our users. Our engineering team is investigating and working diligently to resolve the issue. Thank you for your patience as we work to restore normal operations.
- monitoring Sep 07, 2026, 02:51 PM UTC
Our engineers identified the cause of the issue affecting both the mobile app and desktop and have successfully implemented a fix. Services are now working again, and we're continuing to monitor performance closely to ensure everything remains stable. Thank you for your patience and understanding!
- resolved Sep 07, 2026, 03:02 PM UTC
The disruption that users experienced affecting the mobile app and desktop has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.