GlossGenius Outage History
GlossGenius partial outage · 1 active incident View live status →Pingoru has recorded 82 incidents for GlossGenius: 38 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 12 of 720 (2%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 6 | 19 of 720 (3%) |
| July 2026 | 4 | 21 of 744 (3%) |
| August 2026 | 2 | 6 of 744 (1%) |
| September 2026 | 5 | 6 of 720 (1%) |
| October 2026 | 3 | 106 of 586 (18%) |
Incidents, newest first
Minor February 3, 2026 Invoices Disruption 21m GlossGenius service
Started Feb 03, 2026, 05:23 PM UTC· resolved Feb 03, 2026, 05:45 PM UTC
- resolved Feb 03, 2026, 05:45 PM UTC
The disruption that some users may have experienced affecting Invoices has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Feb 24, 2026, 08:28 PM UTC
The disruption that some users may have experienced affecting Invoices has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor January 17, 2026 Email Deliverability to Microsoft/Outlook Addresses 12d 2h GlossGenius service
Started Jan 17, 2026, 03:57 PM UTC· resolved Jan 29, 2026, 06:45 PM UTC
- resolved Jan 29, 2026, 06:45 PM UTC
The disruption that some users may have experienced affecting email deliverability to Microsoft/Outlook addresses has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Salon & Member Notifications, Client Notifications
- resolved Feb 04, 2026, 02:22 PM UTC
The disruption that some users may have experienced affecting email deliverability to Microsoft/Outlook addresses has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Salon & Member Notifications, Client Notifications
Minor December 17, 2025 Email Deliverability Issues to Yahoo addresses 9d GlossGenius service
Started Dec 17, 2025, 06:36 PM UTC· resolved Dec 26, 2025, 06:50 PM UTC
- resolved Dec 26, 2025, 06:50 PM UTC
Our engineers have identified and resolved the root cause of the issue that affected email deliverability to Yahoo addresses. The fix has been fully implemented, and email delivery should now be restored. Thank you for your patience and understanding. Impacted: Salon & Member Notifications, Client Notifications
- resolved Jan 29, 2026, 07:47 PM UTC
Our engineers have identified and resolved the root cause of the issue that affected email deliverability to Yahoo addresses. The fix has been fully implemented, and email delivery should now be restored. Thank you for your patience and understanding. Impacted: Salon & Member Notifications, Client Notifications
Minor December 8, 2025 Payroll commission values not populating 3h 48m GlossGenius service
Started Dec 08, 2025, 03:38 PM UTC· resolved Dec 08, 2025, 07:27 PM UTC
- resolved Dec 08, 2025, 07:27 PM UTC
The disruption that some users may have experienced affecting payroll runs has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payroll
- resolved Jul 13, 2026, 01:34 PM UTC
The disruption that some users may have experienced affecting payroll runs has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payroll
Minor November 28, 2025 Delay in SMS Delivery 45m GlossGenius service
Started Nov 28, 2025, 06:00 PM UTC· resolved Nov 28, 2025, 06:45 PM UTC
- resolved Nov 28, 2025, 06:45 PM UTC
Some third-party carriers are currently experiencing delays in text message delivery due to high network traffic during the holiday period. This is a carrier-side issue and not related to our service. While we are monitoring the situation closely, you may notice delays in messages such as payment links for Buy Now, Pay Later, MFA codes for web purchases (Gift Cards, Packages, Memberships), and appointment reminders reaching recipients. We appreciate your understanding and will provide updates if there are significant changes. If you are trying to log in and do not receive the text code, please log in on mobile and check your email for the authentication code instead. We appreciate your understanding and will provide updates if there are significant changes. Impacted: Client Notifications
- resolved Jul 13, 2026, 01:32 PM UTC
Some third-party carriers are currently experiencing delays in text message delivery due to high network traffic during the holiday period. This is a carrier-side issue and not related to our service. While we are monitoring the situation closely, you may notice delays in messages such as payment links for Buy Now, Pay Later, MFA codes for web purchases (Gift Cards, Packages, Memberships), and appointment reminders reaching recipients. We appreciate your understanding and will provide updates if there are significant changes. If you are trying to log in and do not receive the text code, please log in on mobile and check your email for the authentication code instead. We appreciate your understanding and will provide updates if there are significant changes. Impacted: Client Notifications
Minor November 7, 2025 Gift Card Display Issue on Booking Site 21m GlossGenius service
Started Nov 07, 2025, 07:18 PM UTC· resolved Nov 07, 2025, 07:40 PM UTC
- resolved Nov 07, 2025, 07:40 PM UTC
The disruption that some users may have experienced affecting Gift Cards has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
- resolved Nov 24, 2025, 07:51 PM UTC
The disruption that some users may have experienced affecting Gift Cards has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
Minor October 29, 2025 Time Tracking Not Loading 1h 28m GlossGenius service
Started Oct 29, 2025, 07:34 PM UTC· resolved Oct 29, 2025, 09:02 PM UTC
- resolved Oct 29, 2025, 09:02 PM UTC
The disruption that some users may have experienced affecting Time Tracking has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Jul 13, 2026, 01:28 PM UTC
The disruption that some users may have experienced affecting Time Tracking has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor October 29, 2025 Errors when updating working hours on Calendar 46m GlossGenius service
Started Oct 29, 2025, 05:24 PM UTC· resolved Oct 29, 2025, 06:10 PM UTC
- resolved Oct 29, 2025, 06:10 PM UTC
The disruption that some users may have experienced affecting Calendar edits has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Admin
- resolved Feb 24, 2026, 08:31 PM UTC
The disruption that some users may have experienced affecting Calendar edits has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Admin
Minor October 22, 2025 Issues Saving Edits in Resource Management Beta 4h 47m GlossGenius service
Started Oct 22, 2025, 09:33 PM UTC· resolved Oct 23, 2025, 02:20 AM UTC
- resolved Oct 23, 2025, 02:20 AM UTC
The disruption that prevented some users in the Resource Management Beta from saving edits to appointments, including changes to service durations and block time after, has been resolved. All functionality has been restored, and edits should now save as expected. We appreciate your patience while our team worked to resolve this.
- resolved Jul 13, 2026, 01:28 PM UTC
The disruption that prevented some users in the Resource Management Beta from saving edits to appointments, including changes to service durations and block time after, has been resolved. All functionality has been restored, and edits should now save as expected. We appreciate your patience while our team worked to resolve this.
Minor October 17, 2025 Web Calendar Drag and Drop 25m GlossGenius service
Started Oct 17, 2025, 07:15 PM UTC· resolved Oct 17, 2025, 07:41 PM UTC
- resolved Oct 17, 2025, 07:41 PM UTC
The disruption that some users may have experienced affecting their calendar has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Feb 24, 2026, 08:33 PM UTC
The disruption that some users may have experienced affecting their calendar has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor October 13, 2025 Account Login 8h 7m GlossGenius service
Started Oct 13, 2025, 02:11 PM UTC· resolved Oct 13, 2025, 10:19 PM UTC
- resolved Oct 13, 2025, 10:19 PM UTC
The disruption that some users may have experienced affecting account logins has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login
- resolved Feb 24, 2026, 08:30 PM UTC
The disruption that some users may have experienced affecting account logins has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login
Minor October 13, 2025 Client Phone Numbers Incorrect 2h 15m GlossGenius service
Started Oct 13, 2025, 12:31 PM UTC· resolved Oct 13, 2025, 02:46 PM UTC
- resolved Oct 13, 2025, 02:46 PM UTC
The disruption that some users may have experienced affecting client phone numbers has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Client Notifications
- resolved Jul 13, 2026, 01:27 PM UTC
The disruption that some users may have experienced affecting client phone numbers has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Client Notifications
Minor October 8, 2025 Financing Link Errors 3h 28m
Started Oct 08, 2025, 01:36 PM UTC· resolved Oct 08, 2025, 05:05 PM UTC
- resolved Oct 08, 2025, 05:05 PM UTC
The disruption that some users may have experienced affecting Financing links has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Oct 09, 2025, 02:30 PM UTC
The disruption that some users may have experienced affecting Financing links has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.
Minor September 29, 2025 Log In Disruption 3h 34m
Started Sep 29, 2025, 04:51 PM UTC· resolved Sep 29, 2025, 08:26 PM UTC
- resolved Sep 29, 2025, 08:26 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login
- resolved Feb 24, 2026, 08:29 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login
Minor September 22, 2025 MFA Codes 22m
Started Sep 22, 2025, 05:41 PM UTC· resolved Sep 22, 2025, 06:04 PM UTC
- resolved Sep 22, 2025, 06:04 PM UTC
The disruption that some users may have experienced receiving their authentication codes has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login
- resolved Feb 24, 2026, 08:29 PM UTC
The disruption that some users may have experienced receiving their authentication codes has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login
Minor September 22, 2025 We may be experiencing some service interruptions 2h 41m
Started Sep 22, 2025, 02:25 PM UTC· resolved Sep 22, 2025, 05:06 PM UTC
- resolved Sep 22, 2025, 05:06 PM UTC
The disruption that some users may have receiving TEST sms marketing messages has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Marketing
- resolved Feb 24, 2026, 08:29 PM UTC
The disruption that some users may have receiving TEST sms marketing messages has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Marketing
Minor September 18, 2025 Saving Client Notes Unavailable 1h 30m
Started Sep 18, 2025, 06:09 PM UTC· resolved Sep 18, 2025, 07:40 PM UTC
- resolved Sep 18, 2025, 07:40 PM UTC
The disruption that some users may have experienced affecting their client notes has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Admin
- resolved Jul 13, 2026, 01:15 PM UTC
The disruption that some users may have experienced affecting their client notes has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Admin
Minor September 11, 2025 Time Tracking Disruption 45m
Started Sep 11, 2025, 03:51 PM UTC· resolved Sep 11, 2025, 04:36 PM UTC
- resolved Sep 11, 2025, 04:36 PM UTC
The disruption with our Time Tracking feature has been resolved. Our engineering team has worked with our service vendor to restore full functionality. Thank you for your patience. Impacted: Payroll
- resolved Feb 24, 2026, 08:28 PM UTC
The disruption with our Time Tracking feature has been resolved. Our engineering team has worked with our service vendor to restore full functionality. Thank you for your patience. Impacted: Payroll
Minor September 5, 2025 Meta Pixel and Facebook Business Disruptions 5d 5h
Started Sep 05, 2025, 12:20 PM UTC· resolved Sep 10, 2025, 06:10 PM UTC
- resolved Sep 10, 2025, 06:10 PM UTC
The disruption that some users may have experienced affecting Meta Pixel has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Marketing
- resolved Feb 24, 2026, 08:28 PM UTC
The disruption that some users may have experienced affecting Meta Pixel has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Marketing
Minor September 4, 2025 Login Error 1h 16m
Started Sep 04, 2025, 02:52 PM UTC· resolved Sep 04, 2025, 04:08 PM UTC
- resolved Sep 04, 2025, 04:08 PM UTC
The disruption that some users may have experienced affecting logging into the mobile app has been resolved. Our team will continue to monitor the situation to ensure stability. If you do continue experiencing any errors, please reach out to our support team. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login
- resolved Feb 24, 2026, 08:33 PM UTC
The disruption that some users may have experienced affecting logging into the mobile app has been resolved. Our team will continue to monitor the situation to ensure stability. If you do continue experiencing any errors, please reach out to our support team. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login
Minor August 26, 2025 Booking Site Disruption 1h 19m
Started Aug 26, 2025, 04:27 PM UTC· resolved Aug 26, 2025, 05:47 PM UTC
- resolved Aug 26, 2025, 05:47 PM UTC
The disruption that some users may have experienced affecting their booking site has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Booking Site
- resolved Feb 24, 2026, 08:28 PM UTC
The disruption that some users may have experienced affecting their booking site has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Booking Site
Minor August 19, 2025 Checkout and Payment Disruption 17m
Started Aug 19, 2025, 07:19 PM UTC· resolved Aug 19, 2025, 07:36 PM UTC
- resolved Aug 19, 2025, 07:36 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
- resolved Aug 27, 2025, 09:55 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
Major August 6, 2025 SMS Carrier Outages 10h 59m
Started Aug 06, 2025, 03:56 AM UTC· resolved Aug 06, 2025, 02:56 PM UTC
- resolved Aug 06, 2025, 02:56 PM UTC
The disruption that some users may have experienced affecting SMS deliverability has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login, Client Notifications
- resolved Aug 14, 2025, 08:59 PM UTC
The disruption that some users may have experienced affecting SMS deliverability has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Account Login, Client Notifications
Minor July 18, 2025 Checkout Calculation Errors 2h 51m
Started Jul 18, 2025, 05:07 PM UTC· resolved Jul 18, 2025, 07:59 PM UTC
- resolved Jul 18, 2025, 07:59 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
- resolved Aug 01, 2025, 02:00 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing
Minor July 15, 2025 Appointment requests not expiring 7m
Started Jul 15, 2025, 04:58 PM UTC· resolved Jul 15, 2025, 05:06 PM UTC
- resolved Jul 15, 2025, 05:06 PM UTC
The disruption that some users may have experienced affecting appointment requests been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Salon & Member Notifications
- resolved Sep 08, 2025, 12:27 AM UTC
The disruption that some users may have experienced affecting appointment requests been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Salon & Member Notifications