GlossGenius incident
GlossGenius App & Web Disruption - Service Restored
GlossGenius experienced a minor incident on August 10, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 10, 2026, 07:20 PM UTC
We’re aware that some users are currently experiencing disruptions when using the GlossGenius app and web browser. Our Engineering team is actively investigating the issue and working to restore normal operations as quickly as possible. We appreciate your patience and understanding while we work to resolve this.
- investigating Aug 10, 2026, 07:42 PM UTC
We’re aware that some users are currently experiencing disruptions when using the GlossGenius app and web browser. Our Engineering team is actively investigating the issue and working to restore normal operations as quickly as possible. We appreciate your patience and understanding while we work to resolve this.
- investigating Aug 10, 2026, 08:29 PM UTC
We’re currently experiencing a disruption affecting the GlossGenius app and web browser. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and appreciate your patience while we work to resolve it. For live updates and the latest information on service restoration, visit: status.glossgenius.com In the meantime, if you require a card on file at booking, payments can be processed once service is restored. You can also use alternative payment methods, such as Zelle, Venmo, Cash App, or cash, if needed. If your GlossGenius calendar is synced with Google Calendar, iCal, or Outlook, you may still be able to access your upcoming appointments through your external calendar. We’ll continue to keep you updated as we work toward a full resolution. Thank you for your patience and understanding.
- monitoring Aug 10, 2026, 09:08 PM UTC
The GlossGenius app and web browser are now operational, and users should be regaining access. Our engineering team has implemented a fix and is continuing to monitor the system closely to ensure everything remains stable. Thank you for your patience and understanding while we worked to restore service.