GlossGenius experienced a minor incident on October 14, 2026 affecting Booking Site, lasting 15h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 12:42 AM UTC
We are aware that client booking is currently experiencing disruptions that may be affecting some of our users. Our engineering team is investigating and working diligently to resolve the issue. Thank you for your patience as we work to restore normal operations. Impacted: Booking Site
- investigating Oct 14, 2026, 01:02 AM UTC
We are aware that client booking is currently experiencing disruptions that may be affecting some of our users. Our engineering team is investigating and working diligently to resolve the issue. Professionals should still be able to book on behalf of the client. Thank you for your patience as we work to restore normal operations. Impacted: Booking Site
- monitoring Oct 14, 2026, 02:01 AM UTC
Our engineers have identified the root cause of the issue affecting client booking and are implementing a fix. Some users may begin to see improvements as we roll out the resolution. Thank you for your patience, and we appreciate your understanding. Impacted: Booking Site
- resolved Oct 14, 2026, 04:00 PM UTC
The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Booking Site