GlossGenius Outage History

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Booking Site

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Booking Site

Some users may have experienced an issue that prevented text marketing campaigns from being sent. Our Engineering team is investigating and working to identify the underlying cause. We’ll share additional updates as we learn more. Thank you for your patience while we work through this.

Some users may have experienced an issue that prevented text marketing campaigns from being sent. Our Engineering team is investigating and working to identify the underlying cause. We’ll share additional updates as we learn more. Thank you for your patience while we work through this.

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The issue that caused reports, dashboard metrics, and report exports to load slowly or time out has been resolved. The AI chat assistant can once again pull up business data, and any incorrect "no permission" messages should no longer appear. If a report or export didn't finish during the disruption, please try running it again. Thank you for your patience, and we apologize for any inconvenience.

The issue that caused reports, dashboard metrics, and report exports to load slowly or time out has been resolved. The AI chat assistant can once again pull up business data, and any incorrect "no permission" messages should no longer appear. If a report or export didn't finish during the disruption, please try running it again. Thank you for your patience, and we apologize for any inconvenience.

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The disruption that users experienced affecting the mobile app and desktop has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that users experienced affecting the mobile app and desktop has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The GlossGenius app and web browser are now operational, and users should be regaining access. Our engineering team has implemented a fix and is continuing to monitor the system closely to ensure everything remains stable. Thank you for your patience and understanding while we worked to restore service. Impacted: Admin, Booking Site, Account Login, +6 more

The GlossGenius app and web browser are now operational, and users should be regaining access. Our engineering team has implemented a fix and is continuing to monitor the system closely to ensure everything remains stable. Thank you for your patience and understanding while we worked to restore service. Impacted: Admin, Booking Site, Account Login, +6 more

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Admin

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Admin

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The disruption that some users may have experienced affecting checkouts has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The disruption that may have caused some inbound AI Receptionist calls to fail to connect has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that may have caused some inbound AI Receptionist calls to fail to connect has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

Our engineers have resolved the issue affecting the appointment details screen and are implementing a fix. Thank you for your patience, and we appreciate your understanding.

Our engineers have resolved the issue affecting the appointment details screen and are implementing a fix. Thank you for your patience, and we appreciate your understanding.

We experienced an issue that temporarily affected the ability to purchase memberships and packages. Our team has investigated and confirmed that this issue has now been fully resolved.

We experienced an issue that temporarily affected the ability to purchase memberships and packages. Our team has investigated and confirmed that this issue has now been fully resolved.

The disruption that some clients may have experienced affecting purchasing gift cards has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The disruption that some clients may have experienced affecting purchasing gift cards has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The disruption that some users may have experienced affecting login has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that some users may have experienced affecting login has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The issue affecting some users’ ability to log in to the GlossGenius app has now been resolved. Please update your mobile app to the latest version (7.75.1) via your App Store to ensure normal access is restored. Thank you for your patience while we worked to resolve this, and we appreciate your understanding.

The issue affecting some users’ ability to log in to the GlossGenius app has now been resolved. Please update your mobile app to the latest version (7.75.1) via your App Store to ensure normal access is restored. Thank you for your patience while we worked to resolve this, and we appreciate your understanding.

Our engineers have identified the root cause of the issue affecting the Time/Date picker on appointments, reports, and expenses, and are implementing a fix. Some users may begin to see improvements as we roll out the resolution. Thank you for your patience, and we appreciate your understanding. Impacted: Payment Processing, Reporting & Analytics

Our engineers have identified the root cause of the issue affecting the Time/Date picker on appointments, reports, and expenses, and are implementing a fix. Some users may begin to see improvements as we roll out the resolution. Thank you for your patience, and we appreciate your understanding. Impacted: Payment Processing, Reporting & Analytics

The disruption that some users may have experienced affecting the beta calendar view has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that some users may have experienced affecting the beta calendar view has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that some users may have experienced affecting the ability to add or edit services on the mobile app has been resolved. Please ensure your app is updated to the latest version for the best experience. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that some users may have experienced affecting the ability to add or edit services on the mobile app has been resolved. Please ensure your app is updated to the latest version for the best experience. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The issue affecting some payouts has now been resolved. These payouts experienced a brief delay but have since been processed and are expected to be received today. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience this may have caused.

The issue affecting some payouts has now been resolved. These payouts experienced a brief delay but have since been processed and are expected to be received today. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience this may have caused.

The disruption that some users and their clients may have experienced affecting appointment links has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that some users and their clients may have experienced affecting appointment links has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that some users may have experienced affecting Rooms & Resources has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that some users may have experienced affecting Rooms & Resources has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that some users may have experienced affecting their Pro Reader has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The disruption that some users may have experienced affecting their Pro Reader has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payment Processing

The disruption that some users may have experienced affecting payroll has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payroll

The disruption that some users may have experienced affecting payroll has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Payroll

The disruption that some users may have experienced affecting email marketing messages to Yahoo addresses has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Marketing

The disruption that some users may have experienced affecting email marketing messages to Yahoo addresses has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused. Impacted: Marketing

The disruption that some users may have experienced affecting Invoices has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.

The disruption that some users may have experienced affecting Invoices has been resolved. Our team will continue to monitor the situation to ensure stability. Thank you for your patience, and we apologize for any inconvenience caused.