Glia Outage History

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Glia had 20 outages in the last 2 years totaling 40h 10m of downtime — averaging 0.8 incidents per month.

There were 20 Glia outages since September 24, 2025 totaling 40h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.glia.com

Minor September 1, 2026

Potential degraded Glia performance

Detected by Pingoru
Sep 01, 2026, 04:44 PM UTC
Resolved
Sep 01, 2026, 05:38 PM UTC
Duration
54m
Affected: Communications
Timeline · 5 updates
  1. investigating Sep 01, 2026, 04:44 PM UTC

    We are actively working with our telephony provider to resolve an issue affecting a small percentage of voice interactions. All digital channels remain fully operational and unaffected.

  2. identified Sep 01, 2026, 04:51 PM UTC

    The issue has been identified and we are urgently working with our provider in resolving the issue.

  3. identified Sep 01, 2026, 05:17 PM UTC

    The vendor has identified the issue on their end. We continue working with them.

  4. monitoring Sep 01, 2026, 05:35 PM UTC

    A fix has been implemented from our provider and we are monitoring the system as it recovers. We are continuing to monitor the issue.

  5. resolved Sep 01, 2026, 05:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 31, 2026

Service disruption of Glia Platform affecting engagements

Detected by Pingoru
Aug 31, 2026, 05:29 PM UTC
Resolved
Aug 31, 2026, 05:43 PM UTC
Duration
13m
Affected: Overall System Status AmericasCommunicationsCoBrowsingGlia Virtual Assistant (GVA)
Timeline · 3 updates
  1. investigating Aug 31, 2026, 05:29 PM UTC

    We are currently investigating an issue affecting the performance of engagements. We are working to resolve this issue. We will share updated info here as soon as possible.

  2. monitoring Aug 31, 2026, 05:38 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  3. resolved Aug 31, 2026, 05:43 PM UTC

    The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.

Read the full incident report →

Minor August 3, 2026

[Some GVA users] Service provider reporting service disruption affecting Virtual Assistant

Detected by Pingoru
Aug 03, 2026, 09:58 PM UTC
Resolved
Aug 03, 2026, 10:54 PM UTC
Duration
55m
Affected: Glia Virtual Assistant (GVA)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 09:58 PM UTC

    Our service provider has reported service disruption affecting Virtual Assistant. We are communicating with our service provider and closely monitoring the incident and their developments to fix it. Thank you for your patience.

  2. monitoring Aug 03, 2026, 10:28 PM UTC

    We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

  3. resolved Aug 03, 2026, 10:54 PM UTC

    Our service provider has reported that service has been restored and Virtual Assistant works as expected.

Read the full incident report →

Notice June 24, 2026

GVA Downtime

Detected by Pingoru
Jun 24, 2026, 05:09 PM UTC
Resolved
Jun 24, 2026, 05:22 PM UTC
Duration
12m
Affected: Glia Virtual Assistant (GVA)
Timeline · 5 updates
  1. investigating Jun 24, 2026, 05:09 PM UTC

    We are currently investigating an elevated number of errors in our telemetry. We are working to solve this issue.

  2. investigating Jun 24, 2026, 05:10 PM UTC

    We are currently investigating an elevated number of errors in our telemetry. We are working to solve this issue.

  3. identified Jun 24, 2026, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 24, 2026, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 24, 2026, 05:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

[Some GVA Users] Elevated rate of errors for Auth GVA

Detected by Pingoru
Jun 10, 2026, 03:37 PM UTC
Resolved
Jun 10, 2026, 05:20 PM UTC
Duration
1h 43m
Affected: Glia Virtual Assistant (GVA)
Timeline · 4 updates
  1. investigating Jun 10, 2026, 03:37 PM UTC

    We are seeing high error rates from the Banking Flows when attempting to authenticate users via GVA. Users could be experiencing intermittent failures. We are aware of the issue and are working on a fix to remediate the issue. Thank you for your patience.

  2. identified Jun 10, 2026, 04:06 PM UTC

    The problem that is causing GVAs to experiencing intermittent failures has now been identified and our team is working on a fix to address it. We continue on this. Thank you for your continued patience!

  3. monitoring Jun 10, 2026, 04:49 PM UTC

    We have implemented a fix and our telemetry shows that all systems are fully operational. We are actively monitoring the fix deployment to confirm this has been resolved.

  4. resolved Jun 10, 2026, 05:20 PM UTC

    The problem that was causing GVAs to experience intermittent failures has now been fully resolved and all services are fully operational. Thank you!

Read the full incident report →

Notice May 8, 2026

Elevated rate of errors for Glia affecting reporting

Detected by Pingoru
May 08, 2026, 01:20 AM UTC
Resolved
May 08, 2026, 02:12 AM UTC
Duration
52m
Timeline · 3 updates
  1. identified May 08, 2026, 01:20 AM UTC

    We are experiencing an elevated rate of errors and users could be experiencing intermittent failures with reporting. We are aware of the issue and are working on a fix to remediate the issue.

  2. monitoring May 08, 2026, 02:05 AM UTC

    Our telemetry shows that all systems are fully operational. We are continuing to monitor the issue.

  3. resolved May 08, 2026, 02:12 AM UTC

    Glia is fully operational and the incident is resolved.

Read the full incident report →

Major May 8, 2026

Service provider reporting service disruption affecting Glia

Detected by Pingoru
May 08, 2026, 12:37 AM UTC
Resolved
May 08, 2026, 01:47 AM UTC
Duration
1h 9m
Timeline · 3 updates
  1. identified May 08, 2026, 12:37 AM UTC

    Our service provider has reported service disruption affecting Glia Platform. We are communicating with our service provider and closely monitoring the incident and their developments to fix it.

  2. monitoring May 08, 2026, 01:15 AM UTC

    We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

  3. resolved May 08, 2026, 01:47 AM UTC

    Our service provider has reported that service has been restored, our telemetry and monitoring shows that Glia works as expected.

Read the full incident report →

Notice January 19, 2026

Partial degradation of service

Detected by Pingoru
Jan 19, 2026, 01:17 PM UTC
Resolved
Jan 19, 2026, 01:43 PM UTC
Duration
25m
Timeline · 4 updates
  1. investigating Jan 19, 2026, 01:17 PM UTC

    A small number of users are unable to end engagements due to the post-engagement survey not closing.

  2. identified Jan 19, 2026, 01:28 PM UTC

    The issue has been indentified and a fix has been implemented.

  3. monitoring Jan 19, 2026, 01:35 PM UTC

    We are currently monitoring the results to ensure that engagements are fully functional.

  4. resolved Jan 19, 2026, 01:43 PM UTC

    We have verified that the post-engagement surveys are now working as intended.

Read the full incident report →

Notice December 11, 2025

Partial degradation of outbound calls

Detected by Pingoru
Dec 11, 2025, 01:47 PM UTC
Resolved
Dec 11, 2025, 03:30 PM UTC
Duration
1h 42m
Timeline · 3 updates
  1. investigating Dec 11, 2025, 01:47 PM UTC

    We are investigating a small number of transferred engagements that do not end for the visitor once the operator has ended them.

  2. investigating Dec 11, 2025, 03:08 PM UTC

    We continue to investigate. The impact is minimal, causing a few engagements that need to be ended by the visitor.

  3. resolved Dec 11, 2025, 06:14 PM UTC

    The root cause has been identified and all engagements are fully functional.

Read the full incident report →

Notice December 3, 2025

Elevated number of errors affecting a small number of Phone GVA interactions

Detected by Pingoru
Dec 03, 2025, 04:49 PM UTC
Resolved
Dec 03, 2025, 04:55 PM UTC
Duration
5m
Timeline · 2 updates
  1. monitoring Dec 03, 2025, 04:49 PM UTC

    There was an elevated number of errors affecting a small number of Phone GVA interactions. The operations team has taken actions to address these issues, and our telemetry shows that all phone GVA interactions are now working as expected. We are continuing to monitor the issue.

  2. resolved Dec 03, 2025, 04:55 PM UTC

    The incident has been resolved, our telemetry shows that all features continue to be fully functional.

Read the full incident report →

Minor November 3, 2025

Service disruption of Glia Platform affecting Cortex AI

Detected by Pingoru
Nov 03, 2025, 06:12 PM UTC
Resolved
Nov 03, 2025, 07:44 PM UTC
Duration
1h 31m
Affected: Glia Virtual Assistant (GVA)
Timeline · 4 updates
  1. investigating Nov 03, 2025, 06:12 PM UTC

    We are currently investigating an issue affecting the performance of the Cortex AI features.

  2. monitoring Nov 03, 2025, 07:09 PM UTC

    Our team has identified this issue and is currently monitoring the behavior for further updates.

  3. monitoring Nov 03, 2025, 07:29 PM UTC

    Our team continues to monitor system behavior. Forecast Analyst, Cortex Wrap-Up, and Cortex Heads-Up are fully operational.

  4. resolved Nov 03, 2025, 07:44 PM UTC

    This incident has been resolved. All Cortex AI services are fully operational.

Read the full incident report →

Minor October 20, 2025

Service disruption of Glia Platform affecting Insights

Detected by Pingoru
Oct 20, 2025, 11:08 PM UTC
Resolved
Oct 21, 2025, 06:51 AM UTC
Duration
7h 43m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 11:33 PM UTC

    Our team has confirmed that all data is available and is actively being processed. Some customers may experience minor delays in viewing their processed data. Our systems continue to work through all outstanding information to ensure full completion.

  2. resolved Oct 21, 2025, 06:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Infrastructure Service Provider Reporting Service Disruption Affecting Glia Engagement Routing

Detected by Pingoru
Oct 20, 2025, 10:35 PM UTC
Resolved
Oct 20, 2025, 10:57 PM UTC
Duration
21m
Affected: Overall System Status AmericasOverall System Status EU
Timeline · 3 updates
  1. identified Oct 20, 2025, 10:35 PM UTC

    The system is recovering. Our engineering team is working on clearing out stuck engagements. Our expected time to completion is 20 min.

  2. monitoring Oct 20, 2025, 10:38 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  3. resolved Oct 20, 2025, 10:57 PM UTC

    The incident has been fully resolved with all instances fully functional and performing as expected.

Read the full incident report →

Major October 20, 2025

Infrastructure service provider reporting service disruption affecting Glia

Detected by Pingoru
Oct 20, 2025, 10:12 AM UTC
Resolved
Oct 20, 2025, 11:06 AM UTC
Duration
53m
Timeline · 5 updates
  1. identified Oct 20, 2025, 09:48 AM UTC

    The platform provider reported that mitigation steps have been applied. Services are still in recovery at this time.

  2. identified Oct 20, 2025, 10:13 AM UTC

    The platform provider reported that mitigation steps have been applied. Services are still in recovery at this time.

  3. identified Oct 20, 2025, 10:27 AM UTC

    Our Phone Service Provider has reported a service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

  4. monitoring Oct 20, 2025, 10:30 AM UTC

    We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

  5. resolved Oct 20, 2025, 11:14 AM UTC

    Our service provider has reported that the service has been restored, and Glia works as expected.

Read the full incident report →

Minor September 24, 2025

[All GVA users] Potential degraded Virtual Assistant performance

Detected by Pingoru
Sep 24, 2025, 04:11 PM UTC
Resolved
Sep 24, 2025, 04:36 PM UTC
Duration
25m
Affected: Glia Virtual Assistant (GVA)
Timeline · 3 updates
  1. investigating Sep 24, 2025, 04:11 PM UTC

    We are currently investigating a potential degradation of Virtual Assistant performance. We are working to resolve this issue. Thank you for your patience.

  2. monitoring Sep 24, 2025, 04:27 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. Thank you for your patience.

  3. resolved Sep 24, 2025, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2025

Elevated number of errors in our telemetry for SMS

Detected by Pingoru
Sep 24, 2025, 03:46 PM UTC
Resolved
Sep 24, 2025, 04:18 PM UTC
Duration
31m
Affected: Communications
Timeline · 4 updates
  1. investigating Sep 24, 2025, 03:46 PM UTC

    We are currently investigating an elevated number of errors in our telemetry. We are working to solve this issue.

  2. investigating Sep 24, 2025, 03:49 PM UTC

    We're currently investigating an issue affecting SMS communications. This incident is limited to SMS messages, and all other services are operating normally. We'll provide another update as soon as we have more information.

  3. monitoring Sep 24, 2025, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →