Glia incident

Service disruption of Glia Platform affecting engagements

Critical Resolved View vendor source →

Glia experienced a critical incident on August 31, 2026 affecting Overall System Status Americas and Communications and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 05:29 PM UTC
Resolved
Aug 31, 2026, 05:43 PM UTC
Duration
13m
Detected by Pingoru
Aug 31, 2026, 05:29 PM UTC

Affected components

Overall System Status AmericasCommunicationsCoBrowsingGlia Virtual Assistant (GVA)

Update timeline

  1. investigating Aug 31, 2026, 05:29 PM UTC

    We are currently investigating an issue affecting the performance of engagements. We are working to resolve this issue. We will share updated info here as soon as possible.

  2. monitoring Aug 31, 2026, 05:38 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  3. resolved Aug 31, 2026, 05:43 PM UTC

    The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.