Gladly experienced a minor incident on July 31, 2025 affecting Reporting, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 31, 2025, 06:10 PM UTC
We have an identified an issue causing elevated data latency beginning ~10:30 AM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected. Please contact gladly support should you have any questions.
- identified Jul 31, 2025, 06:32 PM UTC
We are deploying a fix for this issue, and expect data latency for Gladly Reports and Insight Builder to be restored to within expected levels in 60-75 minutes. We will update the Status Page once completed. Please contact gladly support should you have any questions.
- monitoring Jul 31, 2025, 07:31 PM UTC
Data latency for Gladly Reports and Insight Builder has been restored within expected levels. We will continue to monitor. Please contact gladly support should you have any questions.
- resolved Jul 31, 2025, 08:26 PM UTC
Data latency for Gladly Reports and Insight Builder has continued to operate within expected levels. Please contact gladly support should you have any questions.