Resolved after 4 hours 25 minutes, affecting Reporting, on September 9, 2026.
Our post-fix monitoring has indicated that this issue is now resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Affected components
Update timeline
- identified Sep 09, 2026, 10:19 PM UTC
We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Sep 09, 2026, 10:19 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 09, 2026, 10:20 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 09, 2026, 11:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 12:44 AM UTC
We have identified a fix for this issue and are working as quickly as possible to deploy it. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Sep 10, 2026, 01:25 AM UTC
A fix has been deployed, and we are monitoring reporting performance. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Sep 10, 2026, 02:45 AM UTC
Our post-fix monitoring has indicated that this issue is now resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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