Gladly incident

Gladly AI Issues Identified

Major Ongoing View vendor source →

Gladly is currently experiencing a major incident affecting Gladly AI Solution, which began 1h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 07:31 PM UTC
Resolved
Ongoing
Duration
● 1h 17m
Detected by Pingoru
May 20, 2026, 07:31 PM UTC

Affected components

Gladly AI Solution

Update timeline

  1. identified May 20, 2026, 07:53 PM UTC

    Starting 12:31 PM PT, we identified issues causing elevated handoffs for Gladly AI conversations. We are working on a fix and will update the Status Page with next steps as soon as possible. Please contact Gladly Support should you have any questions.

  2. monitoring May 20, 2026, 07:57 PM UTC

    We deployed a fix for this issue at 12:52 PM PT, and have observed recovery. We will continue to monitor prior to resolving the Status Page. Please contact Gladly Support should you have any questions.