Gladly incident

Gladly Login Issues Upon Page Refresh

Major Resolved View vendor source →

Gladly experienced a major incident on January 8, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 05:40 PM UTC
Resolved
Jan 08, 2026, 06:02 AM UTC
Duration
—
Detected by Pingoru
Jan 08, 2026, 05:40 PM UTC

Update timeline

  1. resolved Jan 08, 2026, 05:40 PM UTC

    Between 10:02 PM PT to 10:13 PM PT, Agents who refreshed Gladly were logged out of the platform and unable to log back in. A fix was rolled out at 10:13 PM PT, which resolved this incident. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.