Gladly incident

Intermittent issues loading conversations from the APAC region

Minor Resolved View vendor source →

Gladly experienced a minor incident on May 22, 2026 affecting Gladly Team Solution, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 04:08 AM UTC
Resolved
May 22, 2026, 05:25 AM UTC
Duration
1h 16m
Detected by Pingoru
May 22, 2026, 04:08 AM UTC

Affected components

Gladly Team Solution

Update timeline

  1. investigating May 22, 2026, 04:45 AM UTC

    We are investigating reports of issues loading Gladly conversations from the APAC region. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

  2. identified May 22, 2026, 05:02 AM UTC

    We are seeing sustained recovery with ability to load conversations from the APAC region. We will continue to monitor. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

  3. resolved May 22, 2026, 05:25 AM UTC

    We have confirmed that Gladly has recovered, and agents accessing Gladly from APAC regions should no longer be seeing latency issues. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.