Gladly experienced a minor incident on May 8, 2026 affecting Reporting and Routing, Prioritization and Workflow, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:24 AM UTC
We are investigating reports of intermittent latency in liveboards and conversation-to-agent routing within a subset of Gladly organizations. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified May 08, 2026, 01:30 AM UTC
We have identified the root cause of this issue and are working on deploying a fix as soon as possible. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring May 08, 2026, 01:54 AM UTC
After deploying our fix, we are seeing recovery in both liveboards and routing latency. We will continue to monitor prior to resolving this status page. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved May 08, 2026, 03:19 AM UTC
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.