Gladly incident

Gladly Login Issues

Major Resolved View vendor source →

Gladly experienced a major incident on April 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 06:24 AM UTC
Resolved
Apr 02, 2026, 05:43 AM UTC
Duration
—
Detected by Pingoru
Apr 02, 2026, 06:24 AM UTC

Update timeline

  1. resolved Apr 02, 2026, 06:24 AM UTC

    Between 10:43 PM - 10:52 PM PT on 04/01/2026, Agents who refreshed their pages or attempted to login to Gladly were unable to do so. Gladly has issued a hotfix for this, and is operating as expected again. Please contact Gladly Support if you have any further questions.