Gladly incident
Gladly AI Elevated Handoffs on Chat, Email and SMS
Gladly experienced a minor incident on July 30, 2026 affecting Gladly AI Solution, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2026, 07:37 PM UTC
We have identified an issue on Gladly AI causing elevated handoffs starting ~12:24 PM PT on Chat, Email and SMS. We have determined root cause, and are expecting to deploy a fix imminently. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Jul 30, 2026, 07:41 PM UTC
This has been resolved as of 12:40 PM PT, and Gladly AI is no longer experiencing elevated handoffs on Chat, Email and SMS. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.