Is Gladly down?

We are investigating reports of intermittent issues with login and routing. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified potential root cause connected to Cloudflare. We are investigating mitigation options and will post here every 30 minutes or when an update is available - whichever comes first. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have implemented a fix for this issue and are monitoring. Agents may need to clear their cache and cookies before logging back in. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are investigating issues with Gladly Insights Agent causing conversational report building / querying to return errors. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified root cause and have deployed a fix that we are monitoring. Customers should now be able to access Insights Agent again after exiting, then re-entering it. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have completed our monitoring period, and have confirmed that the fix we implemented has addressed this issue fully. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified the issue where Topics panel selections are being blocked by the Answers & Team Assist panel, and we are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We're still working on a fix. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have deployed a fix for this issue, and the topics panel is behaving as expected again when utilized with Team Assist. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Gladly is investigating an intermittent issue on querying reports. We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are continuing to investigate this issue.

We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Gladly is investigating Intermittent Report Loading Issues We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

As of ~9:45 AM PT, Gladly Team reporting (e.g.: Conversations Export Report, Contact Export, Work Sessions) have been restored. Gladly AI Sessions reporting is currently undergoing maintenance, and we will post back on its status as soon as possible. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Our monitoring indicates that issues with Gladly reports remain performant. At this time, 2 reports - Gladly AI Sessions Detail and Gladly AI Sessions Detail with Messages - remain under maintenanace. We will communicate fixes for those reports over release notes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified a fix for this issue and are working as quickly as possible to deploy it. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

A fix has been deployed, and we are monitoring reporting performance. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Our post-fix monitoring has indicated that this issue is now resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.