Is Gladly down?

We're actively investigating reports of Gladly Team not loading. Symptoms include blank white screens, conversations not loading, and agents unable to answer calls.

Please advice Gladly Team users to log out of Gladly Team and do a hard refresh of their browser. - Windows: Google Chrome, Microsoft Edge, Press Ctrl + F5 OR Ctrl + Shift + R. - Mac OS: Google Chrome, Edge: Press Cmd + Shift + R.

We have identified the cause of the loading and connectivity issues reported this morning. Between approximately 9:30 and 11:05 AM ET, a transient network degradation in our cloud infrastructure caused database connections to drop, resulting in errors for agents attempting to load or use the Gladly platform. The issue affected multiple customers simultaneously and was not related to any changes to Gladly's application code. The platform has fully recovered as of 11:05 AM ET. If your agents are still seeing errors, logging out and performing a hard refresh of the browser should resolve any lingering session issues. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are investigating reports of issues loading Gladly conversations from the APAC region. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are seeing sustained recovery with ability to load conversations from the APAC region. We will continue to monitor. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have confirmed that Gladly has recovered, and agents accessing Gladly from APAC regions should no longer be seeing latency issues. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Starting 12:31 PM PT, we identified issues causing elevated handoffs for Gladly AI conversations. We are working on a fix and will update the Status Page with next steps as soon as possible. Please contact Gladly Support should you have any questions.

We deployed a fix for this issue at 12:52 PM PT, and have observed recovery. We will continue to monitor prior to resolving the Status Page. Please contact Gladly Support should you have any questions.

After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly AI is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are investigating reports of intermittent latency in liveboards and conversation-to-agent routing within a subset of Gladly organizations. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified the root cause of this issue and are working on deploying a fix as soon as possible. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

After deploying our fix, we are seeing recovery in both liveboards and routing latency. We will continue to monitor prior to resolving this status page. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Between 10:43 PM - 10:52 PM PT on 04/01/2026, Agents who refreshed their pages or attempted to login to Gladly were unable to do so. Gladly has issued a hotfix for this, and is operating as expected again. Please contact Gladly Support if you have any further questions.