Is Gladly down?

Gladly is investigating an intermittent issue on querying reports. We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are continuing to investigate this issue.

We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Gladly is investigating Intermittent Report Loading Issues We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

As of ~9:45 AM PT, Gladly Team reporting (e.g.: Conversations Export Report, Contact Export, Work Sessions) have been restored. Gladly AI Sessions reporting is currently undergoing maintenance, and we will post back on its status as soon as possible. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Our monitoring indicates that issues with Gladly reports remain performant. At this time, 2 reports - Gladly AI Sessions Detail and Gladly AI Sessions Detail with Messages - remain under maintenanace. We will communicate fixes for those reports over release notes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified a fix for this issue and are working as quickly as possible to deploy it. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

A fix has been deployed, and we are monitoring reporting performance. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Our post-fix monitoring has indicated that this issue is now resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified the issue with the reports UI not loading, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Gladly is investigating a/an where reports page is not loading We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We are continuing to investigate this issue.

Gladly is investigating where reports page is not loading. We're communicating with our partner team to resolve this. We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved. Our team partnered up with Google to do a refresh on Looker access to fix this incident. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved. ${Insert more information here on root cause and scope of issue if possible. Google support team restarted the instance, Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We're investigating an issue regarding Reports not loading. We are actively investigating and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have identified the root cause of this issue and are actively working with our reporting partners to remediate. We will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We're continuing to work with our reporting partner to remediate this issue. Thank you for your patience. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We're continuing to work with our reporting partner to remediate this issue. We will continue to update the status page very 120 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

The issue affecting report loading has been resolved and we are seeing normal performance across the reporting service. We will continue to monitor closely and will provide a final update once we've confirmed the issue is fully resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page. Reporting

We have confirmed that the issue has been resolved. Reports are loading normally, and we have confirmed stable performance across the reporting service. Thank you for your patience while we worked through this. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Gladly is investigating a Login Issue. We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We deployed a fix for this issue at 11:42 PM PT. Agents are now able to login to Gladly and access as usual. We will continue to monitor prior to resolving this Status Page. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

We have completed our monitoring period and confirmed that the issue is fully mitigated. All services are functioning normally. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.