Gladly incident
Topics popover getting cut off/hidden behind Answers & Team Assist panel
Gladly experienced a minor incident on September 24, 2026 affecting Admin, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2026, 02:45 PM UTC
We have identified the issue where Topics panel selections are being blocked by the Answers & Team Assist panel, and we are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Sep 24, 2026, 03:51 PM UTC
We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Sep 24, 2026, 04:53 PM UTC
We're still working on a fix. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Sep 24, 2026, 05:44 PM UTC
We have deployed a fix for this issue, and the topics panel is behaving as expected again when utilized with Team Assist. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.