Gladly experienced a minor incident on September 9, 2026 affecting Reporting, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 12:50 PM UTC
We have identified the issue with the reports UI not loading, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- investigating Sep 09, 2026, 12:59 PM UTC
Gladly is investigating a/an where reports page is not loading We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- investigating Sep 09, 2026, 01:00 PM UTC
We are continuing to investigate this issue.
- identified Sep 09, 2026, 01:44 PM UTC
Gladly is investigating where reports page is not loading. We're communicating with our partner team to resolve this. We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Sep 09, 2026, 02:11 PM UTC
We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Sep 09, 2026, 02:19 PM UTC
A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved. Our team partnered up with Google to do a refresh on Looker access to fix this incident. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Sep 09, 2026, 02:49 PM UTC
A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved. ${Insert more information here on root cause and scope of issue if possible. Google support team restarted the instance, Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.