Gladly experienced a major incident on August 7, 2025 affecting Gladly Structured Threads Solution (Legacy), lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Gladly Structured Threads Solution (Legacy)
Update timeline
- identified Aug 07, 2025, 02:18 PM UTC
We've identified an issue that's preventing the Journeys page from loading Sidekick data and a fix will be rolled out in the next hour. Please note that this is not affecting Sidekick interactions with customers.
- resolved Aug 07, 2025, 03:01 PM UTC
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.